Luther Brookdale Volkswagen - Service Center

Brad was very helpful and explained what was needed with my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. More

I used your concierge service for an appointment on 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I called the store. Was told my car was not ready. Was told the service was not done. I had no communication that day that it would not be done. I asked to speak to a manager, was transferred and got voice mail. Called back and the person that answered the phone said she would walk over and find a manager. She did find one, she came back on the line and told me my car was not done and that the manger would not talk with me. I was stuck at work without a way home. Later that evening I did get a call back from one of your managers. I don’t remember his name but do have it written down at work. He was not able to look into anything until the next morning. He did call me around 9 am. Told me the car did get finished the prior day and that a text was sent notifying me and requesting payment. I found earlier today 1/1 that an email was sent, not a text. I had earlier on 12/30 had text and a phone call from the service advisor. I was not expecting an email was not told to look for an email and did not receive a call or the text regarding my car being done. My service advisor was Bradley Nimz. More

I was out of town and needed something checked before I trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid frie trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid friendly snacks too. I had a perfect experience with Luther. More

It was any amazing experience at the dealership on of the best in the business best in the business More

They took care of my car issues in a very timely manner with zero notice and got it done early. with zero notice and got it done early. More

Drive 30 minutes out of the way just to go to this dealership. Always honest and kind service. dealership. Always honest and kind service. More

I was pleasantly surprised at how streamlined the process was when bringing my son's TDI Jetta in for a check engine light. Most of it was covered under the extended warranty which was thoroughly explained was when bringing my son's TDI Jetta in for a check engine light. Most of it was covered under the extended warranty which was thoroughly explained to me. I appreciated the thoroughly explanation of everything. They have state of the art processes which was very impressive. More

They make it easy to get my oil changed. Their waiting room is very comfortable. I like that the technician sent me a video of the condition of my vehicle. room is very comfortable. I like that the technician sent me a video of the condition of my vehicle. More

I called to move up my service appointment---snowing like crazy outside---they moved to one and 1/2 hours sooner----really appreciated. crazy outside---they moved to one and 1/2 hours sooner----really appreciated. More

The dealership has great customer service. My appointment was as scheduled. I didn't have to spend an unnecessary time. was as scheduled. I didn't have to spend an unnecessary time. More