Luther Brookdale Volkswagen - Service Center

They did a nice job working on my car. Customer service was fine. Overall a bit pricey for the services. Other than that no major concerns. was fine. Overall a bit pricey for the services. Other than that no major concerns. More

Excellent service on my son’s GTI. As a parent of a college student who lives out of state, I felt that they did a through examination of the vehicle and quoted accurately what services needed to be co college student who lives out of state, I felt that they did a through examination of the vehicle and quoted accurately what services needed to be completed. I will definitely be using them, Thank-you! More

Jeff in the Service Department was very pleasant, and my car was ready in less than 40 minutes. I received printed-out information about the service that was done, and even a short video showing the work do car was ready in less than 40 minutes. I received printed-out information about the service that was done, and even a short video showing the work done. Impressive! More

I was able to make an appointment smoothly and quickly. Other than missing one request of changing back windy wiper blade, the service was satisfactory. Other than missing one request of changing back windy wiper blade, the service was satisfactory. More

Great service, follow up, clean and directly handled all concerns in professional manner. Great update of facility and friendly staff including front desk. Customer focused! concerns in professional manner. Great update of facility and friendly staff including front desk. Customer focused! More

Helpful staff smiles everywhere will continue to bring my car here forever! Quick and efficient what else is there to say the best in town car here forever! Quick and efficient what else is there to say the best in town More

Always great customer service and excellent work! Can count on them to get my car done on time. Highly recommend to friends and family with no hesitation! count on them to get my car done on time. Highly recommend to friends and family with no hesitation! More

Prompt attention when arrived at the dealership ship service station, detailed communication throughout the process and clean/comfortable waiting area. only difficulty was making the appointment on line service station, detailed communication throughout the process and clean/comfortable waiting area. only difficulty was making the appointment on line was not explanatory. More

I have always been happy with my service in the past but not this last time. I got my car back and not all the mats were back in the car they were in the trunk and my car had some type of tape of adhesive o not this last time. I got my car back and not all the mats were back in the car they were in the trunk and my car had some type of tape of adhesive on the roof? I also had asked for Elena in sales to research how much my car would be as a trade in abs get a new model with a little more options on it and after several phone calls haven’t received a return call?? More

For some reason rep Jason was very rude the moment we parked- he insisted that last visit I was told there is an alignment update that needs to be done- I said lets gets it done now but previous rep did parked- he insisted that last visit I was told there is an alignment update that needs to be done- I said lets gets it done now but previous rep did not tell me this last time. He said it was all written down in papers( which I never read as everytime I fo servicing with VW they come back personally and tell us whats the bill of health for the car). Anyways: Washer fluid was not filled. We love the brookdale dealersip and the sales staff- extrelemy professional and friendly. But the service team have a serious attitude problem. More