Luther Brookdale Volkswagen - Service Center

When making the appointment is asked it was asked if I would wait for the car or drop it off. When I drop the car off I was told that the car might be done by the end of the day or the following day. I as would wait for the car or drop it off. When I drop the car off I was told that the car might be done by the end of the day or the following day. I assumed because I was asked if I would wait for it it would be perhaps 3 hours or less. That was confusing to me. Also I was asked if I would like the car washed I said no that would be nice. It was not done. More

They were very helpful and had thorough service. I loved how easy it was to book online and wish everywhere did that. I'll be coming back when I need service again how easy it was to book online and wish everywhere did that. I'll be coming back when I need service again More

I have visited your dealership for service work on my vehicle several times. Customer Service has always been Excellent! Please continue doing what you are doing! I am very Satisfied with staff. vehicle several times. Customer Service has always been Excellent! Please continue doing what you are doing! I am very Satisfied with staff. Thank you! Respectfully, R.M. Campbell More

Unparalleled service that is a pleasure to behold. A global leader in customer satisfaction, technical expertise, and organizational excellence. To never have been to this establishment is ho have live global leader in customer satisfaction, technical expertise, and organizational excellence. To never have been to this establishment is ho have lived a lesser life. It's not too late. More

There are issues with the steering column - seems to be rubbing on something. I requested that my husband be the main contact as I was pregnant and going into labor, however that request was not honored. W rubbing on something. I requested that my husband be the main contact as I was pregnant and going into labor, however that request was not honored. We appreciated that the repairs happened quicker than anticipated. More

I like your dealership. I’ve been many times and have received excellent service. Sorry guys I just never give 5/5 stars. This is a great dealership! received excellent service. Sorry guys I just never give 5/5 stars. This is a great dealership! More

The staff was great then for me on everything that’s going on with the vehicle they even videoed it and the guy who sold me the tires in management two thumbs up for him I appreciate your tires and rims going on with the vehicle they even videoed it and the guy who sold me the tires in management two thumbs up for him I appreciate your tires and rims and soul and thumbs up for the staff in service department as well as parts More

Performed requested service and informed me of upcoming maintenance I would need before winter. Emailed me every step and car was completed on time and clean. maintenance I would need before winter. Emailed me every step and car was completed on time and clean. More

It took multiple days and people to complete the service work needed on my recently purchased used Atlas. My sales person was great but service then was terrible. I went through multiple people that did not work needed on my recently purchased used Atlas. My sales person was great but service then was terrible. I went through multiple people that did not fulfill repeated requests and received no communication. I only finally received communication once Maurice in service took over at the end of my experience. Then when my vehicle was returned it was in horrible condition. My center council cover in the back seat was not properly secured, there were nuts and bolts in the front and back seat on the floor, nothing was vacuumed after being worked on, the “carpet” under the drivers door was pulled up and made difficult to move seat back and forth. Center storage cover still does not open and close well as I don’t know if I snapped it all back together properly. Very bad first experience after purchasing my with your dealership. More