Luther Brookdale Volkswagen - Service Center

True to “time”. I like that they showed me literally pictures of my tire treads. They even washed my car! This place is further away from my home but I just prefer the people there. pictures of my tire treads. They even washed my car! This place is further away from my home but I just prefer the people there. More

Exceptional service no questions they did comunícate with me on any repairs only sad part was my car was close to a month on the shop Buy after all all happy me on any repairs only sad part was my car was close to a month on the shop Buy after all all happy More

My visit was a waste of my time. Neither of the issues were fixed one was about a front sensor going off at random times and that was dismissed as they ran a check and found nothing wrong. The other was s were fixed one was about a front sensor going off at random times and that was dismissed as they ran a check and found nothing wrong. The other was speakers cutting in and out and that is being look at in VW headquarters. Also I asked if the car could be washed and vacuumed and was told it would be done. Neither of those were done! Hope to have much better service in the future so I don't regret buying this Atlas. More

Friendly staff, clean, efficient and great communication. I can always rely on the mechanics to do a thorough job, keeping us safe. Nice teamwork. Thank you. I can always rely on the mechanics to do a thorough job, keeping us safe. Nice teamwork. Thank you. More

You took my money did nothing to earn it! My car leaks more than ever. After your test drive! It wouldn't START When I picked it up. 3 weeks you had it and gave me a guesstimate on what was wrong with it. more than ever. After your test drive! It wouldn't START When I picked it up. 3 weeks you had it and gave me a guesstimate on what was wrong with it. Charged me $150.00+ for doing nothing! Left me with nothing fixed, and a lot of transmissions fluid leaking from my car. Wasted my time and money leaving me without transportation! For weeks! And wanting to report this to the BBB!!!very poor service!! More

Jeff Elliot was super helpful! He communicated clearly throughout the process and made sure I understood what was needed for my car. I felt like I received excellent service! throughout the process and made sure I understood what was needed for my car. I felt like I received excellent service! More

They fixed the problem and went out of their way to work with another dealership to solve it without cost to me. The waiting area was clean, comfortable with tasty treats and drings. with another dealership to solve it without cost to me. The waiting area was clean, comfortable with tasty treats and drings. More

Dealership is clean and customer waiting area is available while waiting for your vehicle with refreshments available. Courtesy computer area available while you wait. Best cashier at checkout ever, available while waiting for your vehicle with refreshments available. Courtesy computer area available while you wait. Best cashier at checkout ever, what a lovely lady. More

They were very helpful and not pushy. Clearly communicated how much stuff would cost and how long it would take. Is someone actually reading this? communicated how much stuff would cost and how long it would take. Is someone actually reading this? More

Normally a great experience here but this time it took 3 hours for an oil change, to tell me I needed 2 filters replaced and then not have one of the filters, and also say they couldn't patch a nail in my t hours for an oil change, to tell me I needed 2 filters replaced and then not have one of the filters, and also say they couldn't patch a nail in my tire. Instead I was offered to purchase $900-$1000 tires. I took the vehicle elsewhere and the tire was patched without a problem. Now I have to reconsider if I'll be coming back. More