Luther Brookdale Volkswagen - Service Center

Prompt service. Driver who brought me home and later delivered my Beetle was friendly, good driver, and positive about Luther Brookdale.. Break light turned out to be a whole assembly. Expensive. delivered my Beetle was friendly, good driver, and positive about Luther Brookdale.. Break light turned out to be a whole assembly. Expensive. More

I was pleased with the turnaround on this vehicle. I hope to hear positive comments from my colleague who gets service here. He too had a couple of questionable visits. So I hope it continues. to hear positive comments from my colleague who gets service here. He too had a couple of questionable visits. So I hope it continues. More

Prompt service and helpful. Waited one half hour less than they told me it would be ready. I was there to get my oil changed and now my screen keeps coming up that I need an oil change so I guess I’m goi than they told me it would be ready. I was there to get my oil changed and now my screen keeps coming up that I need an oil change so I guess I’m going to have to go back to have that taken care of. More

Was pretty satisfactory the last visit in July. I would recommend friends and family for service but not enthusiastically. I would receive service again but would also consider other places as well. Overal recommend friends and family for service but not enthusiastically. I would receive service again but would also consider other places as well. Overall, last visit was good. More

Prompt and professional service. Excellent communication from first phone call. Repairs completely in a timely manner even on short notice. Thank you for your great service! from first phone call. Repairs completely in a timely manner even on short notice. Thank you for your great service! More

Did not reset the "oil change due" light. Did not add DEF Adblue or ask if I wanted it refilled during oil change. Maurice did respond to my call, but did not answer my follow up question Adblue or ask if I wanted it refilled during oil change. Maurice did respond to my call, but did not answer my follow up question More

When I made the appointment I was told I would be contacted about getting a free rental car being it was a factory recall and the Jetta is still under factory warranty but no one ever called me back. contacted about getting a free rental car being it was a factory recall and the Jetta is still under factory warranty but no one ever called me back. And then there was no help finding me one the day I dropped off the car. More

This dealership offers timely service and clear communication concerning the service you are receiving. When the loaner I had received smelled of cigarettes, the service department promptly offered communication concerning the service you are receiving. When the loaner I had received smelled of cigarettes, the service department promptly offered a replacement which was clean and ready for use. More

My service appointment went very smoothly. The work was done within the quoted time frame. I was very satisfied and confident with the vehicle service. The lounge-(if you choose to wait) was very comforta done within the quoted time frame. I was very satisfied and confident with the vehicle service. The lounge-(if you choose to wait) was very comfortable. I definitely will continue bringing my vehicle in for any service required. More