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Luther Brookdale Volkswagen - Service Center
Brooklyn Center, MN
2,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,519 Reviews of Luther Brookdale Volkswagen - Service Center
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June 10, 2021
Customer service on point. Vehicle service on point. Very efficient and clear about servicing that needed to be done. My car is smiling after the job they did on her:) efficient and clear about servicing that needed to be done. My car is smiling after the job they did on her:) More
by Niareid00
Verified CustomerEmployees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
June 10, 2021
Brookdale Luther Volkswagen had been helpful, quick, and easy in repairing my vehicle. Recently they added the video inspection, which has also been a welcome addition. easy in repairing my vehicle. Recently they added the video inspection, which has also been a welcome addition. More
by KARLCHRISTIAN16
Employees Worked With
Jason Dioquino
June 09, 2021
Everybody was kind and courteous. This dealership either hirers employees or has taught then to look someone directly in the eye to make eye contact. This is becoming a lost courtesy. Keep it up!!!! I hirers employees or has taught then to look someone directly in the eye to make eye contact. This is becoming a lost courtesy. Keep it up!!!! I might not have liked the price. But I understand why. I am sure it was not a fun job to do. Thank you. More
by DAWN20
Employees Worked With
Jason Dioquino, Maurice Johnson
June 07, 2021
Everyone was very nice and helpful, They explained what was wrong and the severity of the situation. Plus, they squeezed me into their busy schedule. was wrong and the severity of the situation. Plus, they squeezed me into their busy schedule. More
by MEREDITHACARSTENS
Employees Worked With
Maurice Johnson
June 04, 2021
I am very disappointed in the customer service here. When i bought the car i found several things wrong that were marked as good on the inspection sheet. The wipers streaked when used, the tires were marked i bought the car i found several things wrong that were marked as good on the inspection sheet. The wipers streaked when used, the tires were marked as the same depth on all 4 when you could easily see they were not, the left front driving light was broken inside and needed replacing and i comllained about noise in the brakes and was told it was just some rust. Then after only 1500 miles, with the car only having 18000 the brakes were compketely shot. I bought it in, they said the system is fine and it will be 1000 dollars to replace them due to being a wear part and in their opinion the bakes were blued due to excessive braking. The wipers were never addressed. I feel the brakes were an issue when i purchased the car, obviously that can't be proven now, but if the sales person is honest he will admit I questikned them. This dealer was always good to me in the past but this experience had made me rethink ever doing business there again. More
by kingpin5872
June 03, 2021
Got the work done in one day. They also picked up my car and dropped it off at my work before I needed to leave for the day. Everything went great. Thanks again. and dropped it off at my work before I needed to leave for the day. Everything went great. Thanks again. More
by Norlincnrpds
Employees Worked With
Jason Dioquino
June 03, 2021
Fast, friendly and thorough- describes my service experiences at Brookdale VW. Dropped Jetta off for recommended service interval and was finished before promised time. Both Jasons and Nate are ama experiences at Brookdale VW. Dropped Jetta off for recommended service interval and was finished before promised time. Both Jasons and Nate are amazing! More
by MJDEHN
Employees Worked With
And Jill! She is a ray of sunshine!!!!, Jason Dioquino
June 02, 2021
Always friendly, helpful and explains everything so it is easy to understand. Love the video walk through of car and communications via text. Makes getting updates easy easy to understand. Love the video walk through of car and communications via text. Makes getting updates easy More
by natalieengh
Employees Worked With
Jason Dioquino
June 02, 2021
Umm I can’t remember the guys name that picked up and dropped off my vehicle but he is the best and everyone that was involved and helped just perfect besides the little back up I thought everything was dropped off my vehicle but he is the best and everyone that was involved and helped just perfect besides the little back up I thought everything was perfect sorry I know Jill wasn’t on there but she’s my favorite 😍 More
by LAWRENCJOHNSON24
Employees Worked With
Jill Taylor, Maurice Johnson
