Luther Brookdale Volkswagen - Service Center

I've already completed this survey. Every time you send it I will give you a lower grade! Please stop! Every time you send it I will give you a lower grade! Please stop! More

I came in for a VW recall issue and oil change and was told there were no discounted service offerings or coupons available. I got 'upsold' 2 overpriced air filters against better judgment for a fleecing told there were no discounted service offerings or coupons available. I got 'upsold' 2 overpriced air filters against better judgment for a fleecing $112 installed and came home later that day to have service discounts offered to me in my email from Rudy Luther dealerships?!?! Not happy...and, to make matters worse - I responded to a Service Manager's text message asking me if I had an exceptional experience and that I'd be getting a survey from VW in my email and to reach out to him if it was anything but that - I've tried to call the dealership TWO times without a return phone call yet??? Disappointed in Rudy Luther ... More

The customer service provided was professional. I would have preferred the wait time to service the car to have not been 3 hours and 30 minutes. Overall experience regarding customer care was grea I would have preferred the wait time to service the car to have not been 3 hours and 30 minutes. Overall experience regarding customer care was great. More

Brought my car in for leaking coolant and a check engine light.service provider didn’t offer an alternative means of transport.stayed in lobby for an hour.after finally pestering the guy I was provided with light.service provider didn’t offer an alternative means of transport.stayed in lobby for an hour.after finally pestering the guy I was provided with a ride home and promise that my car will be diagnosed the following day and repaired by the evening.no communication came my way until I finally called to be told it might take another day.by evening following no communication until afternoon after which I was told to wait until the day after.finally I got the bill of sale with overpriced parts and triple diagnostic fees.in short worst experience ever I started serving my car in VW brooks ale since 2019 when I bought it. More

Called and made a appointment which they didn’t keep and couldn’t keep and couldn’t let me know when they could couldn’t keep and couldn’t let me know when they could More

Great service, communication was excellent with the shop and customer service and the waiting lounge is nice. and customer service and the waiting lounge is nice. More

Excellent customer service each time I schedule an appointment. Skilled technicians who do a great job appointment. Skilled technicians who do a great job More

Nice staff and lounge. I usually have a good experience here. But this time my oil was leaking immediately after my visit. My husband noticed oil on our garage floor. I had I usually have a good experience here. But this time my oil was leaking immediately after my visit. My husband noticed oil on our garage floor. I had to return the next day and have the shop redo their work. They were nice about it, but it was a lot of extra time. And what if I hadn’t noticed the leak? I could have seriously damaged my car. More

I was frustrated to bring my new vehicle in twice within first 2 weeks, however, Jason (Service Mgr) heard me and helped quite a bit. first 2 weeks, however, Jason (Service Mgr) heard me and helped quite a bit. More

Luther Brookdale is by far the best dealership to service your vehicle. They really inspect your vehicle and top off all fluids if necessary. your vehicle. They really inspect your vehicle and top off all fluids if necessary. More