Boun Temmerath

This was my second car purchase at Luther Brookdale and it was a great experience both times. it was a great experience both times. More

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Advisor was very helpful, store was clean. Todd the GM greeted me once we got to the lounge. Todd the GM greeted me once we got to the lounge. More

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Great service and great communication. I have nothing but great things to say about the service. I have nothing but great things to say about the service. More

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From arrival through service to departure the staff made me feel welcome, set both expected and hopeful timelines, and made clear how well service had gone. They also took stock of the car and my future dr me feel welcome, set both expected and hopeful timelines, and made clear how well service had gone. They also took stock of the car and my future driving plans, advising me on what needed to be done, what could wait, and how to combine service visits for both time and cost savings. You can't get that kind of service from a chain store service center. More

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Excellent teamwork makes the experience here very smooth. They take care of all the details and follow up to be sure things are correct. They take care of all the details and follow up to be sure things are correct. More

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We received two key fobs, he handed me one of them and put the other one in the glove box - it wasn't until we got home that we noted the 2nd key fob was broken, and unusable. Don't mislead someone that put the other one in the glove box - it wasn't until we got home that we noted the 2nd key fob was broken, and unusable. Don't mislead someone that they are leaving with two working key fobs. Additionally, we went home with 1/4 tank of gas - and a frozen door, making it unusable all weekend as we couldn't get it open to put gas in. The service was 6 stars, above and beyond - got the door open, ensured it was working and scheduled our rust proofing that day so I didn't need to make a second trip back. This is the kind of customer service we are used to with Luther Dealerships - and why we return for purchasing cars. More

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Great service and completed early. Excellent communication. The service technician sent a video of the brakes and tires with an excellent explanation. Excellent communication. The service technician sent a video of the brakes and tires with an excellent explanation. More

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Best experience I’ve ever had buying a vehicle. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. Wasn’t going to buy a VW but literally changed my mind 100% based off of how helpful and interactive the staff was during the process. More

by billyevers Verified Customer Verified Customer

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Hannah is the BEST! !! Thank you everyone at Brookdale VW! Todd, Jacqueline in Finance and especially Hannah. Thank you all so much! !! Thank you everyone at Brookdale VW! Todd, Jacqueline in Finance and especially Hannah. Thank you all so much! More

by Fina and Ryan Verified Customer Verified Customer

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Always professional, take time to listen, handled my warranty repairs, get me in even when busy, good communication good work warranty repairs, get me in even when busy, good communication good work More

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