Luther Brookdale Volkswagen - Service Center

Great customer service! The wait for express service was going to be longer than expected so they gave me a loaner car, uninstalled/reinstalled car seats, and drove my car t The wait for express service was going to be longer than expected so they gave me a loaner car, uninstalled/reinstalled car seats, and drove my car to my house when complete. I never received exceptional service like this at luxury car dealerships in the past! More

Service representative was consistent and positive I appreciated the service notices are work was timely appreciated the service notices are work was timely More

Having issues with my tired and after 3 times of bringing my car in I still have no answers. Not only did I purchase my car from the dealership but I brought it brand new and just hit 10,000 miles after almo my car in I still have no answers. Not only did I purchase my car from the dealership but I brought it brand new and just hit 10,000 miles after almost 2 years of driving it. My tires need to be replaced and these people refuse to do anything other than “test drive” it. It’s bull More

They typically do a good job on service levels and keep you updated on progress as you wait. you updated on progress as you wait. More

Jason was great to work with. Gave me more than adequate updates, almost daily. I would have given the experience a 5 if it wasn’t for a small incident that had the potential to Gave me more than adequate updates, almost daily. I would have given the experience a 5 if it wasn’t for a small incident that had the potential to be lager. When a service tech parked my car, which is an automatic, they decided to pull my emergency break, and all the way. The problem with this is, is that if an emergency break is hardly ever used, which typically in an automatic they are not, if they are hyper extended to the level that mine was when it was parked, (pulled all the way to its maximum potential) it can cause the cables to freeze in place. And that’s exactly what happened to mine, I wasn’t able to pick up my car when the service work was done. I had to leave it over night until the next morning. The cable on the passenger side kept the rear caliper locked in place at that time. Which was extremely frustrating and stressful for me, especially since this could have been completely avoided. There is absolutely no reason an emergency break should be used on a flat grounded area with an automatic transmission vehicle. So the next morning I get a call from Jason. He was my service advisor throughout my cars procedures. Explained the situation to him, told him to have his manager call me. Had to explain the situation again. Was told my car moved freely, which it wasn’t the night before, didn’t want to come down there again l, not to be able to pick my car up again. Maurice at that time became argumentative with me about how I should have told them not to use my emergency break, which we all know it’s not a great idea to start to argue with an already disgruntled customer, in any customer service industry. So I had to go in and talk to the GM. He was very polite and respectful. Helped smooth out the situation. I would have given 5 stars if it wasn’t for that issue. More

I had an excellent experience at this dealership. Connor was wonderful to work with and got me exactly what I wanted and was very accommodating to my schedule. The whole process was very easy breezy! Connor was wonderful to work with and got me exactly what I wanted and was very accommodating to my schedule. The whole process was very easy breezy! More

Outstanding love all the tech stuff. The waiting a was awesome. Jason Dioquino made sure my concerns were addressed will be bring the Jetta back for sure The waiting a was awesome. Jason Dioquino made sure my concerns were addressed will be bring the Jetta back for sure More

Great service friendly staff I am happy each time I bring my car thank you for been great my car thank you for been great More

Estuvo muy bien el trabajo que se hizo gracias por todo el esfuerzo de su trabajo el esfuerzo de su trabajo More

Everything is very good. But hope to have more entertainment in the long wait. Or being able to provide vehicles to waiting guests for lunch. But hope to have more entertainment in the long wait. Or being able to provide vehicles to waiting guests for lunch. More