Luther Brookdale Volkswagen - Service Center

First visit to your facility - simple maintenance (spark plugs and running light bulb) Very positive experience, particularly service rep Ilenne, who was very courteous, professional and personable She is plugs and running light bulb) Very positive experience, particularly service rep Ilenne, who was very courteous, professional and personable She is an increasingly rare experience in service in an age of decreasing service encounters More

Always a good experience when I go to Brookdale Volkswagen and everybody is always super friendly Volkswagen and everybody is always super friendly More

I love coming to Luther there always courteous and timely I know I’m in good hands I know I’m in good hands More

The advisor was very thorough and extremely helpful. She kept me in the loop and was very sensitive to my time. She kept me in the loop and was very sensitive to my time. More

The service was great and we kept updated throughout the power outage. So please with service department power outage. So please with service department More

Great service and Ilenna was great to work with. Any updates were shared with me right away. Any updates were shared with me right away. More

Ileana Garcia very attentive and helpful. She worked to get all my items taken care of She worked to get all my items taken care of More

Agent tried to charge me a lot of money for an inspection even though I have gotten courtesy inspections at Luther west side Volkswagen. He also didn’t come and pull me aside to tell me what the issue with m even though I have gotten courtesy inspections at Luther west side Volkswagen. He also didn’t come and pull me aside to tell me what the issue with my car was and instead said it really loudly in front of everyone in the lobby. More

Service was very good from start to finish. Found the issue quickly and fixed it. Found the issue quickly and fixed it. More