Luther Brookdale Volkswagen - Service Center

She was really friendly and kind. She is really detail oriented. It was nice working with her. I enjoyed my visit and I would go back for my future service needs. She is really detail oriented. It was nice working with her. I enjoyed my visit and I would go back for my future service needs. More

I experienced excellent service from Ilenna. Good communication during my time there. Good Wi-Fi and snack bar😀 Good communication during my time there. Good Wi-Fi and snack bar😀 More

After driving to Westside VW where I had purchased our vehicle and ignored and then told the wait would be 2 hours even though I was the only one in the bay for an express oil change, arriving at Brookdal vehicle and ignored and then told the wait would be 2 hours even though I was the only one in the bay for an express oil change, arriving at Brookdale was a breath of fresh air! I was greeted immediately and treated with respect. I was told that it might be up to 1 and 1/2 hours wait but it was obvious to me that I wasn’t a bother like the service advisor at westside made me feel. I was shown the waiting area and the options for staying separated from others which was important to me since I am immunocompromised. All staff I had contact with were very cordial and helpful. That included the cashier and the parts advisor and two sales persons who greeted me. I will be back for future service! More

The dealership was super nice, clean. They had a lot of snacks and drink options when waiting. I appreciate it They had a lot of snacks and drink options when waiting. I appreciate it More

The service advisor was very good at keeping me updated on cars progress. She was also helpful in answering all my questions. on cars progress. She was also helpful in answering all my questions. More

Great place to service your cars. Amazing and friendly staff. Clean sitting areas along with some good coffee. Snack bar would be great. Also an option to get a car to drive out if Amazing and friendly staff. Clean sitting areas along with some good coffee. Snack bar would be great. Also an option to get a car to drive out if there is a longer wait, would be something I would like in the future. More

Came in with a list of things that we wanted checked and ended up learning the vehicle had additional things that needed to be done. Liked the video of the required services and the good communication from ended up learning the vehicle had additional things that needed to be done. Liked the video of the required services and the good communication from dealership to the owner. More

Great service and communication. I appreciate being told what was going on with my car and updated products and or service that was needed. I appreciate being told what was going on with my car and updated products and or service that was needed. More

Poor communication, they left me without transportation all weekend. and very expensive, they kept adding on to the price. . all weekend. and very expensive, they kept adding on to the price. . More