Luther Brookdale Volkswagen - Service Center

Great staff—especially Brad & Lucas—the others were good as well but it would have been nice to only bring the car in once rather then twice to recheck the alinement. as well but it would have been nice to only bring the car in once rather then twice to recheck the alinement. More

Took the time ensure that they identified the problem and resolved it in a timely manner. resolved it in a timely manner. More

they’re very good with communication with update they’re start and finish time but they didn’t fix a recall that they said they were going to fix. start and finish time but they didn’t fix a recall that they said they were going to fix. More

Customer service was very good, but it took significantly longer for the work to be completed than expected longer for the work to be completed than expected More

Easy, friendly, attentive service. Didn't need an appointment for the Express service. Place is clean and full of tech. Didn't need an appointment for the Express service. Place is clean and full of tech. More

MANGAGEE WAS AMAZONG. ....IN FACT EVEYONE WAS. kept me informed …very friendly and helpful the best ....IN FACT EVEYONE WAS. kept me informed …very friendly and helpful the best More

It should not take 2 hours for an Oil change and a windshield blades replacement, you to work better on scheduling windshield blades replacement, you to work better on scheduling More

Great experience getting service for my Passat. Friendly, eager to please staff. Clean, well appointed and spacious waiting area. Friendly, eager to please staff. Clean, well appointed and spacious waiting area. More

Jason took ownership of my issue and went above and beyond to provide good service by securing a ride for me and by programming my locks to be silent when I asked how to do that. Also, I’m not a mechan beyond to provide good service by securing a ride for me and by programming my locks to be silent when I asked how to do that. Also, I’m not a mechanic, obviously, so having a good guide who can translate mechanical concerns into layman’s terms is a huge help and Jason is very knowledgeable! I do have one concern following my service appointment: the parking break is loose and doesn’t readily stay disengaged. I hadn’t noticed that issue prior. More

Fast curtesy friendly competent delicious punctual happy to be in at work and always smiling to be in at work and always smiling More