Luther Brookdale Volkswagen - Service Center

Got my tire replaced fast and in time for me to get to work. Thanks again! Keep up all the good work you do. work. Thanks again! Keep up all the good work you do. More

Good work fair price good service nice lounge expert mechanics and very nice service advisors glad I came here. mechanics and very nice service advisors glad I came here. More

My experience was good, the representative who assisted my visit offered outstanding customer service and explanations my visit offered outstanding customer service and explanations More

Seemed to be very pressured into being up sold into products or services that I hadn't asked for. May be good for some, but not personally. Maybe ask up front if you are even interested in anything ou products or services that I hadn't asked for. May be good for some, but not personally. Maybe ask up front if you are even interested in anything outside of originally requested service. More

Great customer service and kept me updated through the process of getting my vehicle serviced! Fast and efficient! process of getting my vehicle serviced! Fast and efficient! More

Everything is perfect. good environment. People have good smiles. The sofa while waiting is also nice. good environment. People have good smiles. The sofa while waiting is also nice. More

I find this dealership deceptive and have no confidence in their service. A brake fluid flush “was” completed. I had a free spring inspection done at another car place and was told I needed a brake fluid in their service. A brake fluid flush “was” completed. I had a free spring inspection done at another car place and was told I needed a brake fluid flush. I had to go back to BP VW to have them redo the job. They told me my tires were dangerously bad… the second visit with a different person my tires were ok. I had a CD player that stopped working and was quoted $400 for a used radio. My dad found one on line for $150. I was able to remove the old and install the new radio on my own. A code was needed so I called VW. They said I needed to bring my car in for reset that would cost over $100… I was able to get a code from VW on line for $13 !! No response when I canceled my appointment and told them what I was able to do with the code. Shady!!! More

The customer service specialist was wonderful. Great communication and not pushy! The service technician sends a video of them going over the car and explaining any recommended repairs. Quick and Great communication and not pushy! The service technician sends a video of them going over the car and explaining any recommended repairs. Quick and reliable! More

Communication and service was exceptional. I waited for my service and appreciated the office cubes that had outlets and TV. I waited for my service and appreciated the office cubes that had outlets and TV. More

Great job by staff Appreciate the complete work and and detail by everyone at Luthers detail by everyone at Luthers More