Luther Family Ford

Anthony was very polite and patient. He was great at asking coworkers about information he wasn’t sure about. He was reassuring and informative when I didn’t know what I needed for the process of purcha asking coworkers about information he wasn’t sure about. He was reassuring and informative when I didn’t know what I needed for the process of purchasing a vehicle. The financial department was insightful and informative explaining the procedure and any questions I had. Thank you. More

I received the works Ford pass points (11,000) for essential employees and was charged 16,259 points for work. Why? Tried contacting customer service but got nothing. essential employees and was charged 16,259 points for work. Why? Tried contacting customer service but got nothing. More

I only picked the vehicle up yesterday but so far it is very nice and I'm glad I ordered / purchased it. The people I dealt with were all professional, positive and helpful and I would have given a 5 star very nice and I'm glad I ordered / purchased it. The people I dealt with were all professional, positive and helpful and I would have given a 5 star but for the delivery and communication about the delivery. I was originally told the vehicle would be 10-12 weeks (because of Covid it was moving out from the typical 8-10 weeks). I really would have liked to be contacted and updated about the delivery which ended up at almost 16 full weeks. I like the truck and my only disappointment is the delivery date pushing out and certainly not enough / any communication about it keeping me up to date. Thanks. The app for the truck looks great too, btw. More

I have purchased many vehicles from their dealerships. I also have recommended them to family who have purchased as well. Whether you are in Fargo or the Twin Cities (North Country Ford) you won't go wrong also have recommended them to family who have purchased as well. Whether you are in Fargo or the Twin Cities (North Country Ford) you won't go wrong working with them. This time I was extremely impressed with how fast they have made the paperwork process. I don't think we spent much more than 15 minutes. That was awesome, as it is usually the worst part for me! More

Professional and very courteous. Always looking to help in every way and keeping my Ford running beautifully. I would highly recommend Luther to any one. in every way and keeping my Ford running beautifully. I would highly recommend Luther to any one. More

Very nice, clean, and professional dealership. All the guys were friendly and easy to work with. Customer service was 2nd to none. Will recommend this place to my friends. guys were friendly and easy to work with. Customer service was 2nd to none. Will recommend this place to my friends. More

This dealership has been good to work with. They gave us great up front pricing. I had worked with Dave, our salesperson in the past, once again he was up front on many items. One example is letting us kno great up front pricing. I had worked with Dave, our salesperson in the past, once again he was up front on many items. One example is letting us know that the backup camera was not working on delivery. If I would have realized it on our own, different story. This is not the dealerships issue, they would have fixed it, but the part is back ordered for at least another 45 days. They inform us about every 2 weeks what the status is. We're just waiting. More

I think this is the 3rd new F150 we have purchased over the years. we have always had a good experience. highly recommend Luther Ford the years. we have always had a good experience. highly recommend Luther Ford More

We have used this dealership for years, mainly for service work. This is our first "new" purchase, and it was an easy transaction. The salesperson was very knowledgeable about the differences in the p service work. This is our first "new" purchase, and it was an easy transaction. The salesperson was very knowledgeable about the differences in the pick up line and helped me determine my best option. More

Specially in serving area, at least employee should ask the customer why are they coming. Found Some customers are in confusion where should they go. the customer why are they coming. Found Some customers are in confusion where should they go. More