Luther Family Ford

"Meh" I had to wait well over an hour. The cashier was joking around with another employee who was picking up his personal vehicle. I was not acknowledged I had to wait well over an hour. The cashier was joking around with another employee who was picking up his personal vehicle. I was not acknowledged for some time. More

Fast & Friendly I bring our family vehicles into LFF for regular maintenance. The staff is always great and they're able to get me in and out faster than any other de I bring our family vehicles into LFF for regular maintenance. The staff is always great and they're able to get me in and out faster than any other dealership. More

Great Purchase from beginning to end. We had a great experience at Luther Family Ford with Tim Z as our salesman. He was not pushy on vehicles and very polite. We told him what we wanted We had a great experience at Luther Family Ford with Tim Z as our salesman. He was not pushy on vehicles and very polite. We told him what we wanted and when he got a couple of them in, he notified us. The sale went very quickly and nice. Very professional. More

Easy and Low pressure Great Experience!!!!!!! Low pressure!!!!!! They let us take our time. We did our research before we showed up and that speeded everything up. All arou Great Experience!!!!!!! Low pressure!!!!!! They let us take our time. We did our research before we showed up and that speeded everything up. All around winner. More

Professional team I got work done on my vehicle with no hassles. Erick and the Ford team were very helpful and friendly and got the work done right away. I got work done on my vehicle with no hassles. Erick and the Ford team were very helpful and friendly and got the work done right away. More

Fantastic! Troy helped get me my first car. Fantastic sales rep. Very knowledgeable and personable staff. I would highly recommend anyone shopping for a new vehi Troy helped get me my first car. Fantastic sales rep. Very knowledgeable and personable staff. I would highly recommend anyone shopping for a new vehicle to go here! More

Excellent Had a couple of recalls that needed to be done on our 2017 F-150. Called and set up an appointment a week before. Arrived on time and pickup immedia Had a couple of recalls that needed to be done on our 2017 F-150. Called and set up an appointment a week before. Arrived on time and pickup immediately taken into service. We were told that it would be one hour. Work was done before the one hour. Everyone there was very pleasant to work with. You can tell by the way everyone we interacted with or observed them speaking with other customers shows that Luther Family Ford is a great place to work and they take care of their employees. Our last three new Fords have come from Luther and when the time comes so will the next one. More

Great service Good deal. Great explanations of my options. Very thorough run through of vehicle features. They worked around my schedule and got me in and out in sh Good deal. Great explanations of my options. Very thorough run through of vehicle features. They worked around my schedule and got me in and out in short order. More

F150 speed sensor recall. Dropped it off at 8, picked it up at 10. Transmission now shift the way it is supposed to. Shifted like that from brand new. 180,000 miles later and n Dropped it off at 8, picked it up at 10. Transmission now shift the way it is supposed to. Shifted like that from brand new. 180,000 miles later and now its’s right. More

Big lot, small lot feeling I had to make a difficult decision this spring. My husband died in January and as much as I tried to find a way to make his truck work for me, it was I had to make a difficult decision this spring. My husband died in January and as much as I tried to find a way to make his truck work for me, it was just too high and was causing hip and ankle problems that weren’t getting better. I was going to need something lower but could still work for carrying some big loads. I had been watching on the internet for several months and finally found the vehicle I wanted but trading in a vehicle was something I had never done alone. Let alone a vehicle with emotional attachments. I was randomly assigned Terry Wicklow when I contacted your dealership. Such a large car lot! Was I making a mistake? I definitely had misgivings. But Terry made me feel like it was going to be ok. Didnt hurt that when I asked my husband, Doug to give me some kind of sign that I was doing the right thing, he did. Our last ride together was in a fargo ambulance. Sure enough a situation happened that day and a Fargo ambulance came and parked right by the car I was looking at buying. It felt like my husband was there and approving. Terry helped me through the process of buying and trading in a vehicle. He took the time to give me a few lessons in driving a newer car. He made suggestions but wasn’t pressuring. I’m so grateful that he was assigned that day. I love my Ford Edge and don’t have any feelings of ‘maybe I shouldn’t have’. Your huge car lot was made to feel like a small car lot for me because of him. Thank you so much! More