Luther Family Ford

Good service Pleased with prompt service and fact that Tim found a vehicle for me that matched my desired options. Price was good and terms were good Pleased with prompt service and fact that Tim found a vehicle for me that matched my desired options. Price was good and terms were good More

Really bad ... and really good My trunk wouldn't stay up on my 2017 Fusion Energi. After and hour in the Luther Family Ford shop, I was told that a bracket in the trunk area that w My trunk wouldn't stay up on my 2017 Fusion Energi. After and hour in the Luther Family Ford shop, I was told that a bracket in the trunk area that was responsible for lifting the trunk was broken, that the car would have to be taken to their body shop for repair, and that it likely would not be covered under warranty (39,000 miles, less then three years old and purchased Ford extended warranty). When I protested, Terry, the service advisor suggested we talk to Brad, the service manager. Brad made a point of personally looking at the "broken bracket" and announced that nothing was broken, a spring had just come loose from a hook. it wasn't an easy task, and it took him about a half hour or prying, pinching and looking at the other side of the trunk for comparison but Brad eventually got it fixed - at no cost to me. I shudder to think of what the outcome would have been if I hadn't protested and had them take it to the body shop. My question: why did the service technician misdiagnose the problem, and why wasn't it checked before my involvement. Overall, I don't know what to think of my experience. I do know that I am glad that Brad, the service manager, was around. More

Oil change -- and low tire pressure light on (again!!) My "low tire pressure" light "just happened" to come on as I was headed to the dentist and then to get my oil changed! I had to wait quite a while a My "low tire pressure" light "just happened" to come on as I was headed to the dentist and then to get my oil changed! I had to wait quite a while as there were a number of cars ahead of me in line, but someone came and explained afterwards the service that was performed on my car in a very clear, concise manner. More

Good service like usual Friendly service. Went in for an oil change and waited there. There were quite a few cars in line, but they had mine done in about an hour. Sat in Friendly service. Went in for an oil change and waited there. There were quite a few cars in line, but they had mine done in about an hour. Sat in the waiting room and had a couple cookies. More

Great The people were wonderful. Kind friendly and accommodating. The wait was not long and a very nice place to wait with a few refreshments. It was a The people were wonderful. Kind friendly and accommodating. The wait was not long and a very nice place to wait with a few refreshments. It was a great experience More

A Smooth and Enjoyable Sales Experience Roger worked with me to get me into my new car. He was supportive of my vehicle choice and didn't try to steer me towards another model. He walked me Roger worked with me to get me into my new car. He was supportive of my vehicle choice and didn't try to steer me towards another model. He walked me through the all the available features and addons that I could get, and explained why they would be a great choice. When there was a part I wasn't able to add, Roger went and found out why the part wasn't available rather than just saying it gone. Going through the paperwork and finances, this was probably the quickest I've ever bought a car, More

Spencer was extreamly helpfull Spencer was a go getter and strived to make sure we where satisfied with our new vehicle purchase and price. clean and friendly facility, great peopl Spencer was a go getter and strived to make sure we where satisfied with our new vehicle purchase and price. clean and friendly facility, great people More

Lease - 2019 Ford Escape Our experience was very positive. I highly recommend Luther Family Ford because of the treatment we received as new customers. We did not feel press Our experience was very positive. I highly recommend Luther Family Ford because of the treatment we received as new customers. We did not feel pressured at all and I felt the salesman was up front and honest with us. Everyone was friendly and helpful. We look forward to being a part of Luther Family Ford. More

Exceptional service I brought my vehicle in for a standard oil change and some additional concerns. As it turns out it was a pretty major repair taking over 1 week. Ste I brought my vehicle in for a standard oil change and some additional concerns. As it turns out it was a pretty major repair taking over 1 week. Steve was exceptional with his communication to me regarding what the issue was, timelines, and giving me a vehicle to drive. More

No pressure, efficient and easy Wayne was our salesman, he was patient and made sure we got all rebates. The price is on the truck, so no negotiating games. Finance also very efficie Wayne was our salesman, he was patient and made sure we got all rebates. The price is on the truck, so no negotiating games. Finance also very efficient. More