Luther Family Ford - Service Center

I always have friendly and professional service at Luther Family Ford. The waiting room is nice and staff are approachable. Family Ford. The waiting room is nice and staff are approachable. More

Scheduled a 2 hr. appointment for oil change and coolant replacement which was right on schedule,Thanks to Steve and Brian for their great communications. replacement which was right on schedule,Thanks to Steve and Brian for their great communications. More

Brian provide me great service since he is very warm, patience, and helpful. thanks so much . patience, and helpful. thanks so much . More

Luther Family Ford in Fargo is always such a great company to work with. They always take good care of me! company to work with. They always take good care of me! More

I normally have great service. My alternator went out and I was told that they couldn't get me in for about 2 weeks to look at it. It took a call to my Salesman to get it in sooner. For some reason, it was n I was told that they couldn't get me in for about 2 weeks to look at it. It took a call to my Salesman to get it in sooner. For some reason, it was not a problem then. Also, my heated seat isn't working (has not since I bought it... that's my fault for not brining it in sooner). I was told that it was not covered in my extended warranty which, I was told, was bumper to bumper so if anything went wrong it would be covered. It turns out, this is not true. Then, I was told that I owed another $79 for diagnostics of my seat... that wasn't fixed... that I was not told about. Now, the service guy took it off but I was then reprimanded by the cashier about diagnostics always cost money and next time it would not be taken off. Felt like a 3 year old being reprimanded about it. More

The service department squeeze me in to get the work done that I needed in a very timely matter. that I needed in a very timely matter. More

Fast efficient, comfortable, friendly and professional, had me in and out in less than an hour had me in and out in less than an hour More

So far our experience with this dealership has been very good. The sales staff, service department, and finance personnel have been very helpful. good. The sales staff, service department, and finance personnel have been very helpful. More

Thanks all for advice and answering my service questions regarding the performance of my Edge ST. regarding the performance of my Edge ST. More

I was over charged for services, and staff was rude! I will not be returning! will not be returning! More