Brian Bendickson

This is the text I sent on October 20 replying to Luther Ford asking about my service appointment experience. Good morning Brian, Pertaining to receiving the survey I cannot give a high mark on all as Ford asking about my service appointment experience. Good morning Brian, Pertaining to receiving the survey I cannot give a high mark on all aspects of my service appointment. Yesterday morning I pulled up to the center door (the only car at that time). There were personnel at the desks. A suv came to the right door and was let in, then a pick-up came to the left door and was let in. Then the suv came out of the door it had entered. A second pick-up came and was let in the left door. In then honked my horn and was finally let in. Then after I got out of my car I had to wait until someone decided to take my information. This is why I will not give an artificially high mark for my service experience as I did not receive any service to justify it. Thank-you, This is the reply from Brian stating that I was confused on where to go. xxxxxxxx! Good morning, , Thank you for taking the time to share your feedback regarding your recent service visit. We apologize that your arrival and check-in experience did not meet your expectations. Our service drive has designated entrances, including an automatic door intended for guests who pull forward to the entry. Based on your description, it sounds like there may have been some confusion regarding where to enter and when an employee would be available to assist you. We understand how frustrating it can be to wait for assistance, and we appreciate you bringing this to our attention. We will review the situation with our team to ensure we are providing clear direction and attentive service to our guests. Thank you for choosing Luther Family Ford. We value your business and appreciate the opportunity to improve your experience. More

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I have been to Luther Ford dealership many many times to have work done on my vehicle. I bought a truck there. It’s a Ford Maverick absolutely love it, and I can say that I have never been disappointed in t have work done on my vehicle. I bought a truck there. It’s a Ford Maverick absolutely love it, and I can say that I have never been disappointed in the work that they have done on my vehicles and the friendliest people and honestly I wouldn’t go to anyone else. They’re the best. Sincerely, Linda Herrick ( a very happy customer) and I wouldn’t say it if it wasn’t true. More

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I have had my car serviced there several times and I could not be happier with the customer service from start to finish. They were very friendly. They answered all my questions. I was very satisfied on could not be happier with the customer service from start to finish. They were very friendly. They answered all my questions. I was very satisfied on all levels of interaction with them. More

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Absolutely the worst service department I have ever experienced! The service advisors were rude and arrogant! They didn’t explain anything to me but wanted and I had to beg them to call me with the dia experienced! The service advisors were rude and arrogant! They didn’t explain anything to me but wanted and I had to beg them to call me with the diagnosis of my car. I stood in the entrance for 17 minutes before I could even have someone acknowledge me while your Quick Lube manager looked and walked by me several times. The only person who acknowledged me was a service tech! He should be the manager as he was the friendliest person I encountered on my experience here. I picked up my car and they handed me my keys with no advisor explaining anything to me or where my car was. I walked the parking lot looking for my car. The customer service here was absolutely pathetic! I hope you definitely don’t qualify for the President Awards and I definitely hope I receive a Customer Satisfaction Survey from Ford! As a former employee of Ford I know that these mean a lot to the dealership and I have no problem repeating this on the Ford Survey! More

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I have bringing my Ford Explorer into the this dealership since 2021, fantastic people and Brian is my advisor most of the time, he’s a great guy. I recommend it to everyone. since 2021, fantastic people and Brian is my advisor most of the time, he’s a great guy. I recommend it to everyone. More

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Brian he was very kind and helpful and he made me comfortable during my experience. comfortable during my experience. More

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The entire visit to Luther Ford went smoothly. They kept me informed throughout. The staff was very friendly and helpful. Overall great customer service. They kept me informed throughout. The staff was very friendly and helpful. Overall great customer service. More

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Very professional and respectful. He kept us informed about what was happening. If we ever have car problems we would like to work with him again. He kept us informed about what was happening. If we ever have car problems we would like to work with him again. More

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Brian was knowledge and answered my questions. The service was quickly completed. I had a great experience. The service was quickly completed. I had a great experience. More

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Kyle was able to get me in quickly to get my oil change done. Excellent work and reasonable price. Thanks Kyle and everyone at Luther Ford! done. Excellent work and reasonable price. Thanks Kyle and everyone at Luther Ford! More

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