Luther Kia of Bloomington

I went in to look at a Kia to buy for my parents as an anniversary present and I have never been treated so rudely by a salesperson in my life. Tracey DeBruzzi informed me that a month from now they won't anniversary present and I have never been treated so rudely by a salesperson in my life. Tracey DeBruzzi informed me that a month from now they won't be selling Kias and subsequently wasn't at all interested in showing my any vehicles. I asked him if I could see some anyway and we walked outside and he literally pointed at one and said "this is what they look like"- thanks... I then asked if I could see the interiors of a couple of different trims. He rolled his eyes and then decided to talk turkey; he said he is paid on commision and wasn't go out of his way to open up any vehicles because "frankly, he wasn't goint to make any money." I've never been treated so rudely in my life!!! Upon talking to the manager, Tracey apologized "for not being able to sell a car today"- not the incredulous manner in which he treated me. Tracey DeBruzzi represents the worst in car salesman. I will never buy a car from Luther if this is the standard that they treat customers. Appalling! More

Everything went smooth. I recieved the car that I wanted and it came in on a shorter timeline than expected. The use of Truecar.com was the reason I came to this dealer. and it came in on a shorter timeline than expected. The use of Truecar.com was the reason I came to this dealer. More

I inquired about a vehicle through Costco on a Sunday. They put me in touch with the dealer, and Monday afternoon I drove out of the lot in a new vehicle. It couldn't have been simpler. They put me in touch with the dealer, and Monday afternoon I drove out of the lot in a new vehicle. It couldn't have been simpler. More

First of all I was glad to hear about the availability of the model we were interested in. Called and drove right up there. Though I came in at the fag end of the day, Tracy was patient and courteous to me a the model we were interested in. Called and drove right up there. Though I came in at the fag end of the day, Tracy was patient and courteous to me and my friend, answered all my questions in detail. His suggestions about the choice of color helped me decide soon :). I was happy that he promptly agreed to look into the truecar offer that I got and negotiated from there. Right through the entire process he was professional and helpful. Chris, in Finance also did an amazing job. Very patient and courteous as well. Got me a good APR. His overview of the financial procedures to be fulfilled on my part was very clear and hassle free. Appreciate his involvement and suggestions in the deal. Thanks to both. Please keep up the good work! More

Answered all questions, and demo on new car. Polite, friendly, accesable, efficient. Financial manager very good at explaining terms and conditions. Overall, good service and enjoyable experience. friendly, accesable, efficient. Financial manager very good at explaining terms and conditions. Overall, good service and enjoyable experience. More

They were very friendly people. Especially, Paul! He was very helpful. I never felt like he was pressuring me into anything I was not comfortable with. He just wanted to make sure I got everything I wanted very helpful. I never felt like he was pressuring me into anything I was not comfortable with. He just wanted to make sure I got everything I wanted out of a car, and I really do LOVE my new car. More

The dealer posted a price for a new vehicle on their web site that looked very good to me so I emailed the dealer to make an offer to buy at the published price. After meeting with Carrie McWilliams (sales site that looked very good to me so I emailed the dealer to make an offer to buy at the published price. After meeting with Carrie McWilliams (sales) the price was actually even LOWER than the initial price we had agreed on over the internet. All other aspects of the buying experience were equally pleasurable, including the brief, soft-sell discussion with the finance rep (Christian - first name is all I remember). All in all, the best car buying experience I have ever had, and that goes back over 40 years. More

My salesman, Soroush Nezhad, took the time to go over every feature of my new car and encouraged me to contact him if I had any questions. I came in on a very busy Saturday and he never made me feel rus every feature of my new car and encouraged me to contact him if I had any questions. I came in on a very busy Saturday and he never made me feel rushed to make any decisions so that he could move on to the next customer. I have been working with this dealership for over 15 years and will continue to do so if I receive the wonderful customer service I received that day. More

All of my questions were answered..I felt total confidence in the people I worked with..I feel I got the best price and value possible..Excellent experience confidence in the people I worked with..I feel I got the best price and value possible..Excellent experience More

Darrel was excellent to work with, he treated us very professionally. We would recommend him to all our friends. Very satisfied with our new car. professionally. We would recommend him to all our friends. Very satisfied with our new car. More