Luther Kia of Bloomington - Service Center
Bloomington, MN
333 Reviews of Luther Kia of Bloomington - Service Center
I did appointment on same day,oil change done in 20 min. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address. More
No issues with anyone we worked with for this service, so not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optim not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optima. Had it patched at a service station near us since it turns out the Optima has a hokey blow up patch kit from the factory. I'm sure it has to do with overall weight/mileage figures, but customers should be made aware of it which I wasn't when I bought it-basically my only real gripe with Kia/Luther thus far. I let customers know any issues I see in what is being offered, even if it's what I'm selling. They are ALWAYS thankful for it and it usually pays dividends at some point in some form. I requested to keep the "old" tire so that I could make a full size spare. The space is there in the trunk well for a full or even temp tire spare kit. I wonder if the dealership would consider offering up a spare tire kit on everything they send out the door. Pawning it off as a "factory" issue is weak. It's the dealer that is ultimately delivering the vehicle, not the factory. Blow up kits/roadside assistance etc are fine for many, but there are still some of us who know how to change a flat tire, can get on our way in 10 minutes and then have the tire patched at our convenience. Luther ordered the new tire and had it mounted which was good, although we were a bit surprised that Kia/Luther would not help us out in covering some of the tire replacement cost/mounting or at least offering a tire at cost vs. retail. Fortunately we had purchased the extended warranty which stepped up to the plate to cover up to $100 of replacement, yet we still covered the $45 above that--most of which was attributable to the retail cost of the tire which could easily have been forgiven. I don't see why a dealer doesn't see to it that a customer isn't asked to pay over and above a covered cost--provided by an extended warranty they sell--as a matter of courtesy. In the world of sales, it's always the little things that matter and a courtesy car wash wasn't worth $45. --Mike More
Friendly people, fast service. Keep up the good work..The shop was clean and neat, the man the handled my business was clean and neat, Lia people are keeping the new shop spotless. work..The shop was clean and neat, the man the handled my business was clean and neat, Lia people are keeping the new shop spotless. More
I had a complimentary first oil change done after purchasing my new Kia Soul. The service was great, and they even vacuumed out the front and rear floors. I live in St. Paul and I am more than willin purchasing my new Kia Soul. The service was great, and they even vacuumed out the front and rear floors. I live in St. Paul and I am more than willing to drive to Bloomington for my next oil change. The waiting area sported a large television, and refreshments. I also had control of the tv remote so good things were on too. I appreciate the attention to detail, I hope they never change. More
Jamie helped me purchase my vehicle. I was in a special situation, due to an unfortunate medical situation, (malpractice). They had confidence in me, and believed in me, and I didn't let them down. I can't situation, due to an unfortunate medical situation, (malpractice). They had confidence in me, and believed in me, and I didn't let them down. I can't say enough about this dealer, and their business practices. More
They accommodated me without an appointment, the staff was very friendly, explained everything, offered several choices for future work, were speedy and thorough. The reception/waiting area was very clea was very friendly, explained everything, offered several choices for future work, were speedy and thorough. The reception/waiting area was very clean and inviting as well as comfortable. Much improved from 3 years ago. More
would be nice if they had a sign you could see from street where to pull in but otherwise it was a great time.service was done in time told it would take. street where to pull in but otherwise it was a great time.service was done in time told it would take. More
Get seasonal coupons that are great for regular maintenance items. Always easy to schedule an appt that works for me. Always are very friendly!! The work they've done for me in the past has always maintenance items. Always easy to schedule an appt that works for me. Always are very friendly!! The work they've done for me in the past has always been great. The customer waiting areas have computers w/ internet, TV, fireplace (nice for those cold MN days). I know I can trust them when they tell me something needs to be fixed or replaced. Never pushy when it comes to a suggestion on purchasing something, gives me the facts & their opinion-up to me to make final decision. More
I was told that part of the service was under warranty, several times. Then before I was asked to pick it up it there was a charge (well we didnt do X so its not covered).When the overall cost was less tha several times. Then before I was asked to pick it up it there was a charge (well we didnt do X so its not covered).When the overall cost was less than $100 dollars the dealership should have ate it. This is not good customer service More
My wife and I both own Mitsubishis and have been servicing them at this dealership for the last 5 years. We have always been treated with respect and professionalism and have been very happy both w servicing them at this dealership for the last 5 years. We have always been treated with respect and professionalism and have been very happy both with our vehicles and with the quality of the service at this dealership. We would definitely recommend them without hesitation. More