Luther Kia of Bloomington - Service Center

I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. While I was talking with Mr. Mattson, the technician returned and said," the problem is fixed". I could not believe it. My leaking hose was fixed. In addition, Mr. Mattson did not charge me. Mr. Mattson and Tristan are great human beings and really knowledgeable. I can only say, "Mr. Mattson, thank you, and Mr. Tristan, thank you." Thanks to Kia of Bloomington. More

It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward... More

You guys did a very good job on my car and the service guy was awesome. guy was awesome. More

We like this location. The people are very nice to deal with and quick service. The people are very nice to deal with and quick service. More

I had a great experience. They very helpful and helped problem solve in order to take care of us. They very helpful and helped problem solve in order to take care of us. More

I had an appointment for 1:00 pm for an oil change, tire rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new ba rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new battery but only when I asked if there was anything I should know. The service tech said my battery was bad and needed to be replaced as he texted me. I told him the number he texted was a landline and I didn't get the message! I was sitting in the waiting room -- why didn't he just come and tell me? When he quoted me the price I was shocked and said I would check around. I haven't bought a battery in years and found that the price was comparable. When I called back the next day to make an appointment to get a new battery installed I was told I couldn't get in until January 2nd!! That's 3 weeks I'm supposed to wait for a new battery! In the meantime, what am I supposed to do? Not go anywhere or hope and pray that my car starts when I need it to and doesn't die along the way? This is totally unacceptable service and I'm very disappointed! Linda Glass More

They contacted insurance for us, and kept us updated on the process and progress of repair. the process and progress of repair. More

The experience with Jeff was very seamless. Everything was done very timely and I was updated along the way. Everything was done very timely and I was updated along the way. More

I think you should expand the drive-up bay or at least modernize it like the one at the RB Honda dealership especially for the agents. modernize it like the one at the RB Honda dealership especially for the agents. More

Chad O'bert was helpfull and friendly. Kept me updated and upfront on developments. Thank you Kept me updated and upfront on developments. Thank you More