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Luther Kia of Bloomington - Service Center

Bloomington, MN

3.7
278 Lifetime Reviews Review Dealership

278 Reviews of Luther Kia of Bloomington - Service Center

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December 11, 2020

"Tried to get some satisfaction on an engine issue with my..."

- jmharding

Tried to get some satisfaction on an engine issue with my 2011 Kia Soul, but got stonewalled because I had had work done at an aftermarket repair shop using aftermarket parts, which apparently are substandard quality. So, the stories you hear about Kia stepping up and helping customers aren’t necessarily true. Never had a problem with the sales end of the dealership, but service?............

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Recommend Dealer
No
Employees Worked With
February 11, 2020

"Very good sales and service department, prompt and..."

- kasauto

Very good sales and service department, prompt and attentive, Christine was a delight to work with, very knowledgeable and helped us with our new car purchase,.

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Recommend Dealer
Yes
January 07, 2020

"There isn't enough hugs & great thing's i can say about..."

- Sking342016

There isn't enough hugs & great thing's i can say about Jeremy ! Very Awesome Guy & stuck by side from day 1 to beyond after!!!

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Recommend Dealer
Yes
Employees Worked With
Jeremy Nelson
December 20, 2019

"Jeff Mattson and the employees and the mechanic in the..."

- delacruzkasey

Jeff Mattson and the employees and the mechanic in the service department went up and beyond for me and my family. I can’t even express my full gratitude. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler Mastel, Jeremy Nelson
October 29, 2019

"Recently in for a car service and was curious about a new..."

- Jgibbs725

Recently in for a car service and was curious about a new vehicle, Christine was extremely knowledgeable, outgoing, and eager to help!!! Will definitely return!!!

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Yes
Employees Worked With
September 24, 2019

"No pressure "

- Ron V.

We stopped at the dealership on a service question with our Kia Optima and were looking at low mileage returned lease vehicles to check out prices and products. I sold cars in my past and worked for a dealership that was high pressure and don't let the potential customer off the lot until you sold them a vehicle. There was no pressure to buy and given all the answers to our questions. The vehicle we were going to purchase was sold while we were filling out the credit app and the sales manager offered to sell us his vehicle which had more options and had only been on at the dealership for less than 2 week with lower miles. Financing was smooth and simple with no high pressure to add additional products. A good buying experience.

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Recommend Dealer
Yes
June 17, 2019

"Readers Beware "

- mattweiss08

I am writing to inform you that I am very upset with the service I received at the Luther Bloomington Kia. I originally went in to have my brakes serviced because of a recall letter I had received in the mail. I show up for my scheduled appointment. No warm welcoming, I waited a few moments while the service associate finished her personal phone call. *Multiple red flags* Recieved a disingenuous apology. At that moment I should have left and took my business elsewhere. I informed the maintenance associate that I knew my front left brake needed to be replaced. Was then informed that they would need to do a brake inspection which would cost ~$73. * Another red flag* Decided to make the regretful decision to go along with the brake inspection and wanted a list of all other recommended maintenance service. Spent an hour in the waiting area witnessing numerous unprofessional encounters. By now I already made up my mind that I wasn't going to be giving Luther Bloomington Kia anymore of my business. By no surprise I received the news that the cost to repair a set of brakes was going to cost $475. With a grand total to repair everything at ~$1,700. I did receive a complimentary car wash which I'm thankful for. I went and paid the $73 tab for a brake inspection. Afterwards asked where I could find my car, and was directed that it was just through the door behind me. Expecting it to be parked right outside the door. I wasn't surprised to find it parked about a block away. My seat wasn't put back in the position it was in, and my mirrors were all messed up. With the unbelievable amount of red flags I witnessed I've decided to go with this guy my dad highly recommends. Truth be told I won't be recommending Luther Bloomington Kia.

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Recommend Dealer
No
Employees Worked With
March 13, 2019

"Worst treatment I have ever experienced "

- Phillyfool

My car was in for service for engine replacement, my extended warranty spend 3 weeks assessing problem and finally coming up $871 dollars short, I had questions and concerns that were completely disregarded by Burgandy the representative. It took a month to complete and the rudeness and disregard for my requests left me with a feeling of absolute disregard and was forced into the only option offered. And after a request for my experience was given and it was similar to this, it was also completely disregarded so I wonder why did you ask when it is clear concern for your customer does not exist, or at least this particular service rep is not representing your company very well.

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Recommend Dealer
No
Employees Worked With
Burgandy service rep
January 22, 2019

"Poor workmanship"

- Dissatisfied Customer

My wife & I stopped going there for our service needs.. EVERY time we had the oil changed it was over filled... But the final straw came with tires bought & mounted there. Took 3 times bringing the car back in before 3 of them would seal & hold air. The 4th never did seal... It got to the point where every 3 days it would need air. We took the car to another shop to have them look at it at this point. HUGE hole in the bead area where the tech screwed up & tore it. This tire should have never been put on the car! During all of this the cars wheels were ruined cuz of all the trying to seal them. Left feeling like it's a take advantage of a female shop........... We filed a complaint with them & never got any kind of response... So at this point we have simply moved to a new shop....

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Recommend Dealer
No
Employees Worked With
January 14, 2019

"Fabulous "

- Dolphin2019

Chris Stelljes and the finance gentleman were awesome. The service manager that was on duty the 22nd was totally supportive and a true blessing to my husband and I when my forte engine light came on.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Not sure of the name for the used car manager, he was very patient and understanding.
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