I am writing to inform you that I am very upset with the service I received at the Luther Bloomington Kia. I originally went in to have my brakes serviced because of a recall letter I had received in the mail. I show up for my scheduled appointment. No warm welcoming, I waited a few moments while the service associate finished her personal phone call. *Multiple red flags* Recieved a disingenuous apology. At that moment I should have left and took my business elsewhere. I informed the maintenance associate that I knew my front left brake needed to be replaced. Was then informed that they would need to do a brake inspection which would cost ~$73. * Another red flag* Decided to make the regretful decision to go along with the brake inspection and wanted a list of all other recommended maintenance service. Spent an hour in the waiting area witnessing numerous unprofessional encounters. By now I already made up my mind that I wasn't going to be giving Luther Bloomington Kia anymore of my business. By no surprise I received the news that the cost to repair a set of brakes was going to cost $475. With a grand total to repair everything at ~$1,700. I did receive a complimentary car wash which I'm thankful for. I went and paid the $73 tab for a brake inspection. Afterwards asked where I could find my car, and was directed that it was just through the door behind me. Expecting it to be parked right outside the door. I wasn't surprised to find it parked about a block away. My seat wasn't put back in the position it was in, and my mirrors were all messed up. With the unbelievable amount of red flags I witnessed I've decided to go with this guy my dad highly recommends. Truth be told I won't be recommending Luther Bloomington Kia.