Luther Kia of Inver Grove

Once the proper parts were ordered, the service was fine. I needed to get the door handle replaced on my Altima. I was assessed a $70 diagnostic fee, the part was ordered and I was given a rough estimate (the I needed to get the door handle replaced on my Altima. I was assessed a $70 diagnostic fee, the part was ordered and I was given a rough estimate (they did not know if the part needed to be painted, if so add another $80) and was told I'd get a call once the part arrived. A week later I the part had arrived and I made an appointment for the following week. I dropped my car off and about 35 minutes later I was told that the parts they ordered were incomplete. Unacceptable. One would assume that the parts would be verified before a call was made. So I was told that I would get a call when the complete part had arrived. Received a call the next day and made an appointment for the next afternoon to finally get my door fixed. After letting my displeasure with the service department known, they agreed to waive the $70 diagnostic fee. Did the work get done? Yes. Will I return to this location for service again? No. I missed two afternoons of work because they couldn't get their parts department in order. More

Great Service by all! We bought our first Nissan from Luther and had a great experience! John P. showed us the two vehicles we asked to see and then suggested the Nissan R We bought our first Nissan from Luther and had a great experience! John P. showed us the two vehicles we asked to see and then suggested the Nissan Rogue because it offered the same options we wanted for a lower price. We ended up loving it and are very happy with it and appreciated that he listened to our needs and wants. Raul was great to work with in the Credit department as well. He did his best to get us in and out in a timely manner. More

Buying a new car Igor did a wonderful job walking us through the different options that we were interested in. He listened to all of our questions and was a knowledgea Igor did a wonderful job walking us through the different options that we were interested in. He listened to all of our questions and was a knowledgeable and pleasant salesperson. More

Timely and Professional We have been with this dealership for several years and have always found the service to be timely and professional. The staff is courteous and well- We have been with this dealership for several years and have always found the service to be timely and professional. The staff is courteous and well-informed. I have no hesitation recommending them to others. More

Exceptional five star service This place is awesome!! Pleasant people to work with, clean and safe location, even public transportation runs right by this place. So you can save mo This place is awesome!! Pleasant people to work with, clean and safe location, even public transportation runs right by this place. So you can save money picking up your vehicle, e.t.c. They also help people with challenging credit which is a big plus in my book. You receive a thank you email after the purchase of your vehicle which is very comforting to say the least. Excellent place to do business with. More

service Brought our Nissan in for 55,000 mile check-up; both my husband and I work so we needed a rental car to drive, they offered us a rental at no-cost and Brought our Nissan in for 55,000 mile check-up; both my husband and I work so we needed a rental car to drive, they offered us a rental at no-cost and let us keep it until service was completed 3 days later .This was the biggest help and saved us so much money! Customer service is outstanding, very kind and professional. talked to us about how much the cost would be to fix things before fixing it; I had a question about our other car that we are leasing from them, they were able to answer my questions and were very accomidating and again, very professional. we referred my brother-in-law to your dealership and they just leased a new Kia as well. More

Purchase and Service I leased a vehicle in September from this dealership and was pleased with the friendly staff and willingness to work out a good deal. Had my first I leased a vehicle in September from this dealership and was pleased with the friendly staff and willingness to work out a good deal. Had my first routine maintenance yesterday and the service department adviser was friendly and informative. This place almost seems like a small town or rural dealership. More

Excellent Service I have purchased two cars from this dealer and I have been bringing them in for service for 12 years. The service is excellent and they are always str I have purchased two cars from this dealer and I have been bringing them in for service for 12 years. The service is excellent and they are always straight-forward about what is needed and and what the cost will be. They have always met their time and cost estimates. More

Excellent Service Luther Nissan Service - First free oil change - was very timely, and the service was great. Highly recommend going here for service and/or car purchas Luther Nissan Service - First free oil change - was very timely, and the service was great. Highly recommend going here for service and/or car purchase. More

Great Service Needed a new battery. Service was too busy to take me but Adam had a mechanic come over and put one in on the spot. Very impressive Needed a new battery. Service was too busy to take me but Adam had a mechanic come over and put one in on the spot. Very impressive More