Luther Kia of Inver Grove

This is the 2nd time I have had an opportunity to experience the great customer service team in Inver Grove Heights. 3 years ago I experienced the above and beyond kind of customer service we all experience the great customer service team in Inver Grove Heights. 3 years ago I experienced the above and beyond kind of customer service we all hope for. Now 3 years later, ready for a trade, I made a call to Jeff, who again was willing to accommodate my hours, he set up a 9am appointment for me the next day (Saturday) and by 1pm the same day I was driving away in my new vehicle. Eric Nieves the finance manager and Jeff made my purchase effortless and fun. Wow! A customer service experience both effortless and fun! More

Traded in our 2011 Kia Sorento for a 2014 Kia Sorento. The sales folks and staff were great, excellent follow up and very knowledgeable. We were considering a Optima as well and they gave us many options The sales folks and staff were great, excellent follow up and very knowledgeable. We were considering a Optima as well and they gave us many options to view both vehicles and ultimately helped us buy our Sorento. I emphasize "Helped Us Buy".....no high pressure sales tactics which is nice! Thank you very much! Shane L More

I decided to give Luther a try after working with another local east side metro Kia dealer to fix a speaker problem which after in the shop 4 times could not isolate the problem and basically blew it off. I local east side metro Kia dealer to fix a speaker problem which after in the shop 4 times could not isolate the problem and basically blew it off. I just left this go for awhile but really got more frustrated as time went on. I went to Luther and they actually listened and understood the issue. Needless to say this was not an easy fix. I ended up working directly with the tech and after sometime he was able to isolate the problem and solve it. Because of the experience I do give this Luther dealership a "Thumbs up" and a great thank you!!! More

The service was exceptional. From the polite, friendly and TIMELY (right at my scheduled time - no waiting!) greeting, to the explanation of what would be done, to the greetings from people as I entered t and TIMELY (right at my scheduled time - no waiting!) greeting, to the explanation of what would be done, to the greetings from people as I entered the showroom. It's almost like you know these people personally! Once my service was complete, Ryan explained what was done and scheduled my next appointment so I could get it on my calendar and not have to think about it. I was very impressed. More

Great Job Raul. Thank you so much. I have been a Great Job Raul. Thank you so much. I have been a Luther Nissan customer for about 3 years now, I never received such exceptional service to be Great Job Raul. Thank you so much. I have been a Luther Nissan customer for about 3 years now, I never received such exceptional service to be honest. Not only you did the Due Diligence the service department staff was supposed to do at first but also you listened to my concern attentively, asked all the relevant questions and handled the situation amicably. You called the insurance company explained the situation to them and follow through even called me back the same night to let me know that the insurance company solved the issue and got to the bottom of it. You are a typical example of "Best Practice" the company needs to implement across all the departments. Thank you! DJW More

The guy knew his stuff and seemed truly interested in helping me with my vehicle. Thank you and you have now found a new customer! helping me with my vehicle. Thank you and you have now found a new customer! More

Not happy that I have to come back as they didn't have the part. I called in and let them know I was having problems and gave them information on the probkem have the part. I called in and let them know I was having problems and gave them information on the probkem More

I went in for an oil change and it was a lot quicker than I thought. Everyone who I wotked with were very polite and friendly. I thought. Everyone who I wotked with were very polite and friendly. More

i did not buy my kia from them but close to home so try ed them on warranty work was all great kia was cleaned inside & out when done . ed them on warranty work was all great kia was cleaned inside & out when done . More

On Saturday November 16th my husband and I purchased a On Saturday November 16th my husband and I purchased a 2005 Saturn Vue from Luther IGH. The title was put in my name. My husband had a bad exper On Saturday November 16th my husband and I purchased a 2005 Saturn Vue from Luther IGH. The title was put in my name. My husband had a bad experience with another dealership on a previous purchase for a daughter several years back. However, Joe Ray and Raul Tirado were excellent Luther representatives. My husband enjoyed working with Joe. Both Joe and Raul took into consideration my husband’s previous experience and handled the sale very professionally. They both made our buying experience at Luther favorable. We both will recommend Joe Ray to our friends. Thanks April & Gregg More