Luther Kia of Inver Grove - Service Center

I arrived on time for my appointment and was greeted in a friendly manner. The reason for my visit was my Seltos 8000 mile maintenance. In just 30 minutes my vehicle was ready for me, all washed and clean. friendly manner. The reason for my visit was my Seltos 8000 mile maintenance. In just 30 minutes my vehicle was ready for me, all washed and clean. I will return to Luther Kia. More

Very pleasant staff members. I choose to wait for my vehicle and the team members were fast and efficient. I choose to wait for my vehicle and the team members were fast and efficient. More

Made appointment for warranty repair. Waited for 2 hours for them to tell me they have them tell me they have to order the part. Why didn't they order when I made the appointment. Why did Waited for 2 hours for them to tell me they have them tell me they have to order the part. Why didn't they order when I made the appointment. Why didn't they tell me before I waisted 2 hours. More

Great experience. Friendly knowledgeable staff. They got my car right in at the appointment time. Also good coffee while I waited. Friendly knowledgeable staff. They got my car right in at the appointment time. Also good coffee while I waited. More

Everyone has always treated me so well and I really appreciate it. I called two weeks ago to tell them I had a part that needed to be replaced and I was told it would be ordered. When I got here this m appreciate it. I called two weeks ago to tell them I had a part that needed to be replaced and I was told it would be ordered. When I got here this morning at 9:15, I was told that the part needed to be ordered and I had to come back. I was disappointed. More

The main reason for bringing it in was because of a rattling noise when driving, it wasn’t fixed rattling noise when driving, it wasn’t fixed More

Convenient location and specialized services. Service staff need to be more attentive when customers show up. Service staff need to be more attentive when customers show up. More

It is the second time that I've brought my vehicle for maintenance or a recall and was told it would take a few hours, and it ended up not being complete until the following day. I understand there is an maintenance or a recall and was told it would take a few hours, and it ended up not being complete until the following day. I understand there is an unpredictability to these things and a limited number of employees to do the work, but a more accurate time estimate would be helpful as I planned on having the car the following day to commute to work and I ended up needing to scramble to figure out an alternative. Maybe earlier communication about the delay the day off, I didn't receive an update both times until around 5 pm. the staff was professional and friendly otherwise More

Service was amazing. My only complaint is that my appt was at 8:00 and they told me the vehicle would take an hour and a half (I start work at 9:30). They got me a Lyft a My only complaint is that my appt was at 8:00 and they told me the vehicle would take an hour and a half (I start work at 9:30). They got me a Lyft and I wasn't even to work yet when they called to tell me the vehicle was done. Great that they are so fast but it was inconvenient to have to get another Lyft to bring me back when I just could have waited. The car was finished by 8:45. My ride back was scary, the driver drove kind of crazy and we almost got hit by a delivery truck but not the dealership fault. For sure will still give 5 stars:) More

Pre-owned car inspection did not detect a hard to solve wheel alignment issue. This costed me 6 hours of waiting and the problem hasn't been solved yet. A second appointment was scheduled for two weeks lat wheel alignment issue. This costed me 6 hours of waiting and the problem hasn't been solved yet. A second appointment was scheduled for two weeks later. Waiting times at the repair shop have exceeded 6 ours in my case. More