Luther Kia of Inver Grove - Service Center

We bought a brand new truck from Walser Toyota. We knew what we wanted but weren't sure how things would go with financing. Abel was really helpful and didn't pressure us into anything, which is i We knew what we wanted but weren't sure how things would go with financing. Abel was really helpful and didn't pressure us into anything, which is important. More

Always friendly people with coffee and snacks while you wait, Never had an issue here. wait, Never had an issue here. More

I didn’t like that I called 3 separate times to find out the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services s the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services such as brakes, tires, wiper blades, air filters and strangely a belt for the motor that was completely replaced but with the old belts and not new belts with a new motor??? More

The service rep I worked with was friendly and efficient. Everything promised was accomplished a bit earlier than expected. Everything promised was accomplished a bit earlier than expected. More

Luther's service department made the diagnosis and resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! More

Friendly service, nice waiting area, bathrooms were clean, job well done! Would recommend family and friends here for service. clean, job well done! Would recommend family and friends here for service. More

Our service advisor was very helpful and kept me informed about the progress of our repair. I will definitely be contacting her again if we need another repair. about the progress of our repair. I will definitely be contacting her again if we need another repair. More

Lousy customer service. Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not n Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not need the recall fix. Left the hitch wiring dangling down to the ground. More

They said it would take 2-3 hours but had it done in 1 1/2 hours. Everything taken care of in that time. 1/2 hours. Everything taken care of in that time. More