Luther Kia of Inver Grove - Service Center

Great service!! Fantastic service from every member of the service team!! They went above and beyond servicing my vehicle. They found parts, offered me a loaner vehi Fantastic service from every member of the service team!! They went above and beyond servicing my vehicle. They found parts, offered me a loaner vehicle and kept me updated on the timing and cost of repairs. Very professional and friendly!! More

Good customer service Good explanation , will visit at any time employer. Will visit again for new key fob. Am equally planning to do all my services at Nissan Kia . Good explanation , will visit at any time employer. Will visit again for new key fob. Am equally planning to do all my services at Nissan Kia . More

A shop I can trust It's hard to find a shop where you feel confident you are not being over sold services, esp as a woman. Scott was very respectful and they didn't go h It's hard to find a shop where you feel confident you are not being over sold services, esp as a woman. Scott was very respectful and they didn't go hunting for more work to do on my car. I will return even though it is not convenient to my home. More

Oil change Fast and friendly service, easily made appointment online, was able to get in same day, clean and organized, had snacks and coffee which was a bonus! Fast and friendly service, easily made appointment online, was able to get in same day, clean and organized, had snacks and coffee which was a bonus! More

Excellent and professional Very courteous, thorough employees. Made sure I knew exactly what was done. Snacks and a comfortable waiting area made the time go fast. A great exp Very courteous, thorough employees. Made sure I knew exactly what was done. Snacks and a comfortable waiting area made the time go fast. A great experience. More

Bitter cold and a flat tire - got immediate service Was expecting to go in for routine service but when I got to my car the front left tire was flat. Bad weather to have to change a tire, but got it do Was expecting to go in for routine service but when I got to my car the front left tire was flat. Bad weather to have to change a tire, but got it done and brought my Altima in. Got immediate service, but needed a new tire. As usual, even with something unexpected got excellent, knowledgable and courteous service. More

Great Service I brought my Kia in for an oil change and I also had my tire fixed. The staff did an awesome job in a timely manner and was very courteous and friendl I brought my Kia in for an oil change and I also had my tire fixed. The staff did an awesome job in a timely manner and was very courteous and friendly. Thanks to all of you for another great visit. More

Excellent service. Did not push anything. Thought I needed brakes but did free check and told me I could wait. Offered coupons I was no aware of. Honest. Did not push anything. Thought I needed brakes but did free check and told me I could wait. Offered coupons I was no aware of. Honest. More

Service review The service was ok, but my car shakes now when before I took it in it wasn’t shaking. I am not sure exactly what happened, but I’m not happy. The service was ok, but my car shakes now when before I took it in it wasn’t shaking. I am not sure exactly what happened, but I’m not happy. More

If you are a women GO ELSEWHERE! I’ve been a customer of Luther Nissan Kia for the past 7-8 years, purchased a new Nissan Juke car from them in December 2016 always took my car to th I’ve been a customer of Luther Nissan Kia for the past 7-8 years, purchased a new Nissan Juke car from them in December 2016 always took my car to them for service, Oil changes and tire rotations, etc. Wednesday 11/8/2017 I dropped my car off for an oil change they called me to say my two front tires were bald and I needed to replace them. There were 20,000 miles on these tires they were the ones that came with the car 10 months ago. When I asked why were the rear tires like new and the front ones bald they said well I guess you didn’t rotate them enough I told them I only bring my car to you and when I brought it in today I said is it time to rotate my tires? and the gal who checked me and she said nope not this time, Adam the service tech who called me did offer to sell me new tires for the front said nothing about the rear tires needed to be replaced I kept asking why would tires on a 10-month-old car be bald after just 20,000 miles he kept saying the same thing over and over again not rotated enough now I wonder did they ever rotate the tires on this car? I left dealer and called the manager Craig he had left for the day so I left him a message the next morning at 9:30 I still hadn’t heard from him so I called him and within the first two minutes of the phone conversation he said to me I didn’t make the tires and they put cheaper tires on these new cars I reminded him you may not have made the tires but you’re dealer sure was happy to sell me the car with these tires on it with no mention that the tires were cheap when they sold car to me! Craig then said I would be happy to sell you new tires to that I said you’ve just lost my business any referrals and any of my future business. I went over to discount tire on Robert Street I strongly advise anyone needing tires to go there their work ethic, customer service & pricing were Bar superior to Luther Nissan Kia dealer, I was sold a better quality of tire with a better warranty free, tire rotation? free nail repair for the life of the tires and Discount tires talked to me about what kind of driving I did and made sure the tires they sold me were the right ones for me something the dealer never offered to do. Discount tires explain to me that on an all wheel drive car replacing two tires is a bad idea because they will wear uneven causing more tire issues something the dealer never mentioned when they were going to sell me just two tires. A little good customer service would have gone a long way in making this customer come back but now they’ve lost me forever. Big mistake to go to this Dealer. More