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Luther Kia of Inver Grove - Service Center

Inver Grove Heights, MN

4.5
2,569 Reviews

2,569 Reviews of Luther Kia of Inver Grove - Service Center

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June 08, 2016

Excellent service When I got there everyone was super friendly and helpful. I got in and out, I went there for an oil change a few times and so far I have not had any More

by Superstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Novotny
Jun 27, 2016 -

Luther Kia of Inver Grove responded

We couldn’t be happier that you have had great experiences in our service department at Luther Nissan Kia. Also, most recently that Nik Novotny was helpful and friendly. He is a true asset and we are lucky to have him on the Luther Nissan Kia team. Please come back to visit anytime! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

June 08, 2016

Great service! We have been coming for service for over 7 years and have never been disappointed! Everyone is always helpful and courteous! We will always come back! More

by Bob R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
Jun 10, 2016 -

Luther Kia of Inver Grove responded

Thanks, Bob, for the great review! We are so pleased that Adam and the service team have done a great job for you over the years. We really appreciate your loyalty and look forward to serving you more in the future! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

June 07, 2016

Oil change.. Tire rotation... Filters. I've been up Luther Kia a few times and they have always very courteous. Today I met Nic Novotny. He is by far the best person I have dealt with. Good More

by tmedellin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Novotny
Jun 08, 2016 -

Luther Kia of Inver Grove responded

We couldn’t be happier that Nik Novotny provided you with a great service experience. He is a true asset and we are lucky to have him on the Luther Nissan Kia team. Please come back to visit anytime! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

June 05, 2016

Respectful and Efficient I took my Nissan Altima in for two recalls and I also asked that fluid levels be checked. Service was professional and respectful. I was very please More

by Betsy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
Jun 08, 2016 -

Luther Kia of Inver Grove responded

We are so glad that your service appointment at Luther Nissan Kia was professional and you were happy with your experience! Thank you for sharing. We strive for excellent service every day and are happy we met that with you. Have a wonderful day and we look forward to serving you in the future! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com "

May 27, 2016

Adam/Service Dept. Fast, easy, efficient. Wow. Thank you, IGH Kia Service Department. You had our car ready and repaired under an hour. We will be back! Best service we More

by kiasoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
May 30, 2016 -

Luther Kia of Inver Grove responded

Thank you sharing this great review. What a nice compliment you've given our service department at Luther Nissan Kia! We are so glad that Adam and his team took good care of you and was efficient in doing so. We appreciate your business and look forward to serving you again soon! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

May 24, 2016

Oil Change, but no car wash this time - Disappointed I had a standard oil change and I appreciate that they don't push you to buy a lot of extra services like a lot of places do. I was disappointed that More

by SMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason "Chico" Haskins
May 24, 2016 -

Luther Kia of Inver Grove responded

Thank you for your honest feedback about your recent visit to the service department at Luther Nissan Kia. I am so sorry you didn't get a car wash this time. It has been removed due to the construction taking place at our store. We also wish we had one! While construction is a challenge it is being done to make improvements to our service department with a newer and better car wash coming soon, too! If you would take a moment to get in touch with me, I would like to make up the lack of car wash to you. We do appreciate your business and patience as we get through the next few months of improvement. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

May 16, 2016

Recall Service & Oil Change Adam took care of everything right from the start, including making sure that future service reflects what the original appointment was scheduled for More

by Donna22309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
May 17, 2016 -

Luther Kia of Inver Grove responded

Thank you, Donna, for sharing that Adam Bistodeau was efficient and helpful. Thank you for your business, we appreciate it! Looking forward to serving you in the future. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

May 13, 2016

Great place to buy and maintain your vehicle Very attentive staff. Great place to purchase and maintain your vehicle. I have had many doubts about the quality of work performed at other shops. More

by HelenUlrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Novotny
May 16, 2016 -

Luther Kia of Inver Grove responded

Thank you, Helen, for sharing your experiences here at Luther Nissan Kia. It means a lot to us! We are so glad Nik Novotny and our service team have taken good care of you when you have visited our service department. We appreciate your recommendations and your confidence in us. Wishing you many more years and safe travels in your Kia Forte! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

May 13, 2016

tire light came on I was on my way home from work and I noticed the "tire light" was on; so I stopped in at the service department to have them check it out. Yes one ti More

by MARYBOVEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau, Dave Boogren
May 16, 2016 -

Luther Kia of Inver Grove responded

Thank you, Mary, for sharing your speedy experience in our service department! We are so glad that Adam Bistodeau, Dave Boogren and our service department were (and have been) friendly and respectful when they took care of you. Both are so important when serving customers and we are glad we met those expectations with you! Wishing you continued enjoyment in your 2015 Kia Soul! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

May 07, 2016

Good service rep - car cleaning blows My service representative is always on point (Adam), that is for sure. Other than that, it feels like everyone else around the dealership is operatin More

by kidkrisis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Bistodeau
May 10, 2016 -

Luther Kia of Inver Grove responded

Thank you for the candid feedback on your experience with the staff at Luther Nissan Kia. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I am glad Adam intervened and took over to avoid any messes. I will be chatting with him to see how we can prevent this happening in the future. We wish you many happy miles in your new 2016 Kia Sorento! Thank you for the opportunity to serve you. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

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