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Luther Kia of Inver Grove - Service Center

Inver Grove Heights, MN

4.5
2,569 Reviews

2,569 Reviews of Luther Kia of Inver Grove - Service Center

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February 03, 2016

Oil change Every time I come in for a service appointment everyone is so nice. Love Rudy Luther! I just came in for an oil change. The oil change was done very g More

by Anthony1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
Feb 05, 2016 -

Luther Kia of Inver Grove responded

Thanks Anthony for your feedback! We are pleased that the service department and Tom Stensrud did a good job for you. We appreciate your business and look forward to serving you in the future. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

February 03, 2016

Fast & Happy Service I made an appointment for a oil change, and everything went so smoothly. Very nice to be treated so well. Great job done on my car. Loved the car wash More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason "Chico" Haskins
Feb 05, 2016 -

Luther Kia of Inver Grove responded

Hearing that you had a fun experience and were treated very well, is what hope for! Your feedback means a lot to us. Thank you for choosing Luther Nissan Kia. We look forward to serving you for many years to come! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

February 02, 2016

Amazing Sales and Service Staff!!! I recently had my regular oil change at Luther Nissan Kia in Inver Grove and every time I go there I am even more impressed than the last time. The s More

by KiaKel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Isham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Bistodeau, Michael Wagner, Dave Boogren, Jason "Chico" Haskins
Feb 02, 2016 -

Luther Kia of Inver Grove responded

We would like to thank you for your recommendations and for this amazing review! Our team of professionals is dedicated to providing you and everyone else who visit Luther Nissan Kia with only the best there is to offer. It’s so nice to hear that Adam, Dave, Jason, Greg, and Mike have helped to make your experience such a positive one. We appreciate your loyalty and look forward to serving you again in the future! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

February 01, 2016

Oil Change Sevice As always ~ received excellant service. Friendly, professsional asssistance ~ In and out in a timely manner ~ Every staff pseron is paying attention ~ More

by SammyGinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Boogren, Nik Novotny, Kathy Heitzinger
Feb 02, 2016 -

Luther Kia of Inver Grove responded

On behalf us all of us at Luther Nissan Kia, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Dave Boogren, Kathy Heitzinger, and Nik Novotny. We will be sharing your feedback amongst our team. We really appreciate your business and your kind words! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 29, 2016

Brake repair on 2015 Nissan Altima Yesterday afternoon, I informed service department that our 2015 Nissan Altima (11,200 miles) had a scraping noise in rear end. They scheduled at app More

by Quigley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
Jan 29, 2016 -

Luther Kia of Inver Grove responded

Thank you for sharing this review regarding your recent service visit with Adam Bistodeau at Luther Nissan Kia! We are pleased that they were able to fix the problem in an efficient manner. Thank you also for your business and loyalty to our store! It is much appreciated. Come see us again soon! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 28, 2016

Bought a car there in 2010 & will go back for our next car! The customer service is OUTSTANDING! They are very informative and make you feel like you are the most important person there. Dealing with Adam as More

by John & Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam and his team, Adam Bistodeau
Jan 29, 2016 -

Luther Kia of Inver Grove responded

Thank you so much for sharing your experience with Luther Nissan Kia and Adam Bistodeau and his team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a wonderful day and stop in again soon! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 28, 2016

!00% satisfaction The service was excellent and I have a 100% satisfaction with the service I had recently. I would recommend this dealership to anyone interested in gr More

by hernandezmason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Knutson
Jan 29, 2016 -

Luther Kia of Inver Grove responded

Hearing that you were 100 % with your experience at Luther Nissan Kia is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing us. We look forward to serving you for many years to come! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 25, 2016

Awesome Got my oil changed, car washed, and a decal neatly cleaned off in literally no time. I was surprised. Awesome and friendly service representatives. K More

by Wozzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Novotny
Jan 26, 2016 -

Luther Kia of Inver Grove responded

Thank you for sharing your service experience at Luther Nissan Kia! We are glad that Nik Novotny and his team took good care of you while you were here. We appreciate our business and hope to see you again soon! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 25, 2016

Very fast! Had a recall taken care of & it got done much faster than estimated. The people I worked with clearly explained things to me & a nice free car wash in More

by Twinmom2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Jan 26, 2016 -

Luther Kia of Inver Grove responded

It's always nice to be more efficient than expected! Thank you for sharing this nice review about your recent service visit at Luther Nissan Kia. We are glad that Mike did a good job explaining your recall. He is truly an asset to our team! Thank you for your business. and stop in again soon! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

January 23, 2016

Not all that good but only one employee was my concern. My service reps are usually very helpful but the person I dealt with over the phone when checking the status of my car was unpleasant and not helpful. More

by kathik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Bistodeau, Dave Boogren
Jan 26, 2016 -

Luther Kia of Inver Grove responded

Thank you for the candid feedback on your recent experience with my service staff at Luther Nissan Kia. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We truly want to prevent this happening in the future. We appreciate your business, both with your purchases and your service visits. Please contact me at your convenience, we'd like to make it up to you if we can. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

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