Luther Kia of Inver Grove - Service Center

better than my regular shop I knew what I needed to get fixed and planned on going to my regular shop because I assumed it was waay cheaper than the dealership, though Luther is I knew what I needed to get fixed and planned on going to my regular shop because I assumed it was waay cheaper than the dealership, though Luther is where I purchased my car. I purchased the parts for my car and called Luther to see how much labor runs per hour and found it was the same as my regular shop. That plus the expertise of working on Nissans helped me recognize that it would be the best choice for my car to be serviced there. When it took longer than anticipated, they set me up with a loaner right away so I could get on my way. Great service and kept me informed the whole time. More

Not a good experience this time We had a flat tire and had the car towed to the dealership. Was told the tire would be in the next day and repaired. It was not. I stopped in the foll We had a flat tire and had the car towed to the dealership. Was told the tire would be in the next day and repaired. It was not. I stopped in the following day as I was in the area to see if it was done because their phones were down when I tried to call. (not their fault as there was a power outage in the area) The tire was on but their balancing machine was not working so I would either have to leave the car for a 3rd day, or take it and bring it back once the machine was repaired. We decided to take the car since my wife needed it for work. I had also asked if they would check the brakes because they were making a horrible high pitched squeal. When I asked if they found anything wrong with the brakes I could tell by their reaction that they hadn't checked them. So to sum up. I had to drive my wife to work and pick her up for 2 days which is not convenient when I have a job in the opposite direction. This is because I was told it would be done twice and it wasn't otherwise she could have drove our other car to work those 2 days. I had to take the car back in because their balance machine was down. I was told when I brought it back in to get balanced they would get it done right away (10-15 minutes). I even called ahead and gave them an hour notice. I was there for over an hour waiting during a work day. I heard 1 apology during this whole time and a half-hearted one at that. I will say that I've always had good service there in the past. As a matter of fact I was in there 3 days earlier for a tire rotation and a recall. Adam, who was the service person I dealt with that day was excellent and very friendly. I just didn't feel this latest episode was their best effort. If I would have known it was going to be like that, I would have gone somewhere where I'm sure the tire would have been less expensive. More

Awesome I bought my 2012 Nissan rouge about 6 weeks ago and from the very moment I drive into there lot the customer service was exceptional then I went in fo I bought my 2012 Nissan rouge about 6 weeks ago and from the very moment I drive into there lot the customer service was exceptional then I went in for my first oil change today and again exceptional! The way they talk to you is wonderful...kind..caring..I am so glad I found this place and hope they continue this kind of customer service forever :) thank you!! More

Great service, got me in asap, fixed all problems! Fixed and checked everything I asked for in a timely manner, great service! I'll definitely be back! I recommend this location for any service you are Fixed and checked everything I asked for in a timely manner, great service! I'll definitely be back! I recommend this location for any service you are in search for! Very good experience! More

Adam was so friendly! I was very happy with the ease of using the service center at the Luther kia of IGH! I was able to use a loaner car and that made the situation non-in I was very happy with the ease of using the service center at the Luther kia of IGH! I was able to use a loaner car and that made the situation non-inconveniencing. More

Excellent service! Fast, courteous, thorough. Dave Boogren and his staff provided fast and needed service in record time. I came prepared to wait two hours, and left in 45 minutes, and confident t Dave Boogren and his staff provided fast and needed service in record time. I came prepared to wait two hours, and left in 45 minutes, and confident that everything needed was done. In addition to my first routine service there was a required recall service on the hood latch. Glad to leave confident in the service on my 2015 Altima. It's a great car, and I expect great service - and got it. Thanks Luther Nissan! More

Great Service From the purchase of my used car to several general maintenance trips, all has been very well! I will definitely keep coming back! Thank you! From the purchase of my used car to several general maintenance trips, all has been very well! I will definitely keep coming back! Thank you! More

First rate customer service. I went in for an oil change and recall. I was told it could be as long as 2 hours , It took one hour! Wow! I went in for an oil change and recall. I was told it could be as long as 2 hours , It took one hour! Wow! More

Car service This is the first time at Luther nissan. Adam and crew did a great job of providing a good customer experience . He explained me the technical detail This is the first time at Luther nissan. Adam and crew did a great job of providing a good customer experience . He explained me the technical details of the part replaced and other useful tips for car maintenance More

Awful experience Fleet Farm broke the key off with the lugnut trying to get them off as I need new tires. They said to go to the dealer so they can take them off and e Fleet Farm broke the key off with the lugnut trying to get them off as I need new tires. They said to go to the dealer so they can take them off and exchange them. Had an appt this morning and said their master set broke on them and wanted to charge over $100 to have them air hammered off. These are Kia's lug nuts that were put on. The guy himself said this happens often yet I am to pay their labor for removing them just so I can get tires put on? It's ridiculous and will not ever come back here. Can't believe they can get away with doing this to people. More