"I have gotten 4 vehicles from this dealership. I am..."
I have gotten 4 vehicles from this dealership. I am alway VERY pleased. Joe always takes great care of us. He never pressures us into something and he always listens with an open mind and open heart. I have recently referred a co-worker to Joe because I know he will do good by her.
"Always friendly, and great service! Joe Ray is always..."
Always friendly, and great service! Joe Ray is always accommodating, personable, and goes out of his way to give me great service. Thanks for everything.
"A big Thanks and a few criticisms"
To: Kia of Inver Grove
My wife and I were not intending to buy a vehicle last Thursday, but things came together beautifully and several hours later we left your car lot in a 2016 Sedona which only has 30,000 miles on it.
The major reasons for our purchase were the pristine condition of the van, and the professional manner and friendly, no pressure attitude of Joe Ray, our salesman. Joe made car buying a pleasurable experience.
In addition, Ryan In finance was well prepared and personable, patiently answering all our questions.
That said,, I would like to point out a few shortcomings of our experience.
1. According to the original,sticker’s description of our Sedona, it should include a $50 cargo bag, but that is missing
2. We were told that our vehicle had so little gas during the test drive that I was not to venture more than a couple miles from the car lot. Then, although we were led to understand that the car would have a full tank when purchased, it was barely over half filled when we completed the sale and drove away.
3. We received only one fob and were told that another should be sent out in a month or so. This seems like an avoidable inconvenience, especially after we just signed and handed over a check for more than $28,000!
4. After being told and accepting that the “Luther way” was to offer one fair and final upfront price, we were surprised to learn, just as the final contract was being drawn up, that there was to be an additional $299 charge for the PULSE technology. We are totally okay with the new technolog, but not pleased that we weren’t alerted ahead of time to this significant extra charge.
I mention these issues primarily to raise your awareness. Individually they are relatively minor, but as a whole they indicate lack of attention to detail, especially given that they’re all preventable and easily rectified.
Again, our overall experience was nevertheless very good and we look forward to our upcoming years as customers of your Kia dealership.
"This is the third lease I have entered into with this..."
This is the third lease I have entered into with this dealership. I keep coming back because of the superb level of service I receive from Joe Ray.
Worked with Joe Ray who was fantastic. Seemed to really care that we got the car that was best for us, no pressure. This is the first Nissan I have bought and really love my Rogue it is great!!
"EXCELLENT CUSTOMER SERVICE "
I have been going to this dealer for about 10 years now and no matter who I deal with - ALWAYS EXCELLENT CUSTOMER SERVICE!!! I will NEVER go to another dealership!!!
I felt a bit pressure on coming in for an oil change, and Taylor wanted me to pay the $241 charge.
My car is leased, and will be turning it in in 6 months, and I feel that the next person that purchase this car with very low millage can do that maintenance.
I've had 3 leased cars, through Luther Nissan, and the service department has ask me about the $241 charge, but never pressured me about getting it.
Otherwise, I give Taylor a 5 star.
"Joe knew exactly what car I was looking for and he was..."
Joe knew exactly what car I was looking for and he was very helpful. It was very fast and I left with a great car.
"excellent customer service good hospitality."
- Queen Boss
Staff collaborates to help me purchase the vehicle I want. Everyone has optimistic attitudes, and they work together to make it happen. Always leave happy.
The salesmen were very helpful. He asked what color I was looking for. What I wanted in a car. He then went and found it.