Luther Kia of Inver Grove - Service Center

Excellent Customer Service Mary was courteous and friendly. I was a little late for my service appointment but she was able get me in upon arrival. She listened to my concerns Mary was courteous and friendly. I was a little late for my service appointment but she was able get me in upon arrival. She listened to my concerns and paid attention to my requests. She was very professional and efficient. Customer service is part of my job and I know when I receive excellent customer service. More

Service Team Due Diligence saved us from likely accident!! We have been bringing our car to Luther Nissan/Kia for regular servie since we purchased it in 2010. They have always been courteous, thorough and co We have been bringing our car to Luther Nissan/Kia for regular servie since we purchased it in 2010. They have always been courteous, thorough and consciencious caring for our awesome car! Last Wednesday during their 61 or 67 or whatever point check, they discovered a bad ball bearing in the wheel assembly. I cannot expess how relieved we were that they found this. The other good news is they contacted the warranty people and got the repair covered! This is not the first time they have gotten repairs covered under the extended warranty. The warranty has almost paid for itself already. Our regular service guy is Adam Bistodeau. I think of him as our car's physcian. He is caring, knowledgable and listens carefully to our requests and concerns. I cannot think of anything he has not been able to handle for us! Adam ROCKS!!!!! Thank You, Luther!!!! More

Excellent Service I always enjoy my visit to this dealership. They are timely and thorough. They never exaggerate the work that should be done. They explain and give I always enjoy my visit to this dealership. They are timely and thorough. They never exaggerate the work that should be done. They explain and give you the options. Always satisfied. More

Service Everyone was friendly and efficient in providing service for my vehicle. Everything was as I requested and there was no pressure for additional servic Everyone was friendly and efficient in providing service for my vehicle. Everything was as I requested and there was no pressure for additional services than what was requested, which is something that has turned me away from other dealers. More

Oil change Quick, clean and thoughtful! I made an appointment came in and was impressed with the service center and employees. Very nice waiting room for custom Quick, clean and thoughtful! I made an appointment came in and was impressed with the service center and employees. Very nice waiting room for customers. Severel employees that came by asked if they could get me anything. When I got my car back it was washed, very nice More

Service I come to this dealership for my vehicle servicing. They have great customer service, great pricing. I will continue to come here even if I have a ve I come to this dealership for my vehicle servicing. They have great customer service, great pricing. I will continue to come here even if I have a vehicle I didn't get here. Best customer service ever. More

excellent service This is my third trip to have oil change since we brought the car here. the service was great and friendly. My husband was surprise by the cocost. Tha This is my third trip to have oil change since we brought the car here. the service was great and friendly. My husband was surprise by the cocost. That he said we will always bring the car there. More

towed in car auto repair had to have auto towed in because it would not start arrived un-announced just before 9 am got my car in and found issue and out in about 2 hours a had to have auto towed in because it would not start arrived un-announced just before 9 am got my car in and found issue and out in about 2 hours at a reasonable cost More

wheel service Were able to squeeze me in on Sat morning for tire service with replacement of a lug nut bolt and servicing another...great job guys! Were able to squeeze me in on Sat morning for tire service with replacement of a lug nut bolt and servicing another...great job guys! More

Employees at Luther Nissan Kia I bought a great truck from this dealer i haven't had any problems with it after 3,500 miles. But the day i bought it i realized later in the day that I bought a great truck from this dealer i haven't had any problems with it after 3,500 miles. But the day i bought it i realized later in the day that i left my sunglasses(kind of expensive pair) in my Jeep i traded in, I called the salesman that sold me my truck(which he told me to do if i had any questions or concerns) and I left him a voicemail and he failed to ever return my call. The day I brought my truck in for the complimentary oil change at 6:59am(7am appointment) me and the woman next to me at the 2 service doors waited until 7:05 when one of the techs finally left the group conversation they were all having inside to come open the doors. It doesn't seem like a big deal to most people but thats why people schedule appointments so early because they're busy and have to be on their way. More