Luther Kia of Inver Grove - Service Center

Eccentric service, communication is on point. Wait time is on point and will encourage friends and family. Wait time is on point and will encourage friends and family. More

Ken G. With service center provided clear communication and outstanding service. I was pleasantly surprised how quickly your service team got me up and run With service center provided clear communication and outstanding service. I was pleasantly surprised how quickly your service team got me up and running again with my Nissan Leaf. Thank you More

Since Il leasec my first Soul I have been pleased with their service. Good service Thank you their service. Good service Thank you More

Good smart helpful friendly efficient fast convenient high quality dependable courteous communicative available follow through high quality dependable courteous communicative available follow through More

A few years ago I bought a 2016 KIA Sorento from Luther KIA. At that time I also bought a Service+ booklet of coupons so I could get oil changes at the dealership. I figured they would identify any warrant KIA. At that time I also bought a Service+ booklet of coupons so I could get oil changes at the dealership. I figured they would identify any warranty issues if spotted during the oil change (like the people at the Saturn dealership did years prior). Some months after the purchase I brought the car in for an oil change. I used the coupon. All went well. The dealership put brand new tires on the vehicle just before I purchased the KIA so I asked them to rotate the tires after the oil change. They said it would cost me $30 to rotate the tires. Forget that! I brought the car over to Discount Tire and had the tires rotated for free. I am a solid repeat tire purchasing customer of Discount Tire and I recommend Discount Tire to family and friends. On another occasion at Luther KIA the inspection report indicated that my Sorento's tires were all good. After my own inspection I could see that two of the tires were adequately worn to warrant replacing. I brought the car over to Discount Tire for an inspection. The service agent showed me how measurably the tires were worn. It was clear that my tires needed to be replaced. Ever since that day I've paid special attention and have observed over the years that Luther KIA's Service Department will only do the bare minimum. Any seemingly little extra effort will cost you plenty. I recently scheduled an oil change and inspection then brought the Sorento in for a scheduled oil change. I told the rep that there is a rattling noise in the front-end and asked them to identify what the issue is. The oil change took a very long time, nearly 90 minutes. After the oil change, nothing was mentioned about the rattling sound so I asked about the noise. I was told the mechanic didn't hear any rattling. Either that is a lie or the mechanic didn't bother to drive the vehicle or maybe he's just some old guy with very poor hearing. Regardless, my concerns were dismissed. Soon as I got on the bumpy road outside the dealership I heard the rattling noise loud and clear. There is definitely something loose or worn in the front end...maybe a sway bar link's bushing... I called the dealership immediately, explained my experience and asked for an appointment to have someone actually pay attention and identify the very real issue that exists. I was told that they'd be happy to schedule the appointment and it would cost me $180. That was the last straw. I will never ever purchase another vehicle from a Luther dealership and I would and will discourage others from doing so as well. Going the extra mile, or even just offering excellent customer service, that's not how Luther operates. Luther only does the bare minimum. Be warned. More

Good staff essy to get along, timely work done. Friendly, professional staff. Will use again. Friendly, professional staff. Will use again. More

Lack of communication from service department and untimely mannered. Although the representatives were nice and understanding about my frustration, but the call center is the worst I kept getting tra untimely mannered. Although the representatives were nice and understanding about my frustration, but the call center is the worst I kept getting transferred back and fourth to the same people and nobody had any answers or were helpful. More

Mackenzie was fantastic to work with. Efficient and gets things done. I will choose this location over Bloomington every single time. Efficient and gets things done. I will choose this location over Bloomington every single time. More

Wait was quite a bit longer than anticipated when the rep initially asked if I wanted the extra work, but service staff were friendly and were able to get my additional work done same day, which I appreciate initially asked if I wanted the extra work, but service staff were friendly and were able to get my additional work done same day, which I appreciated. More

During a recent service, they cracked my fuel filter housing, creating a fuel leak and refused to take responsibility. The repair cost was over $1900, which I had to pay for myself. I am never going bac housing, creating a fuel leak and refused to take responsibility. The repair cost was over $1900, which I had to pay for myself. I am never going back. More