Luther Kia of Inver Grove - Service Center

Lady who helped me was smart, efficient and a good communicator. Hang on to her and pay her well. communicator. Hang on to her and pay her well. More

My experiences at Luther Kia Nissan in Inver Grove Heights have always been positive. After my husband died, I suddenly found myself needing to schedule service. I returned to where he had been goin Heights have always been positive. After my husband died, I suddenly found myself needing to schedule service. I returned to where he had been going and they easily transferred his records into my name, helped me understand what I needed to have done. I appreciate that the staff made this an easy transition for me. And I really like the online appointment app to chose a date and time that works for me. This time I worked with Mackenzie Richardson and she was great. More

Service has been questionable. Been in three time for the same repair. Never called when the part was in. Had the vehicle for 4 days, still not fixed. Now we have to wait for a Been in three time for the same repair. Never called when the part was in. Had the vehicle for 4 days, still not fixed. Now we have to wait for a month to get it in. More

Bought my car here and when I bought they promised they would fix the dents/paint scratches. I brought the car in 3 different times- one time for 2 full days and they never did any repairs. The last time t would fix the dents/paint scratches. I brought the car in 3 different times- one time for 2 full days and they never did any repairs. The last time they just threw a paint pen in my car lol. Waste of time and i bought the car based on these repairs being promise. I will never shop here and will advise anyone I know to not shop here. More

Long wait time, was not told the appt for seatbelt part would be a two-parter. 1 to see what part was needed if the seatbelt test failed, and 2 to come back when part was delivered as it had to be ordered. would be a two-parter. 1 to see what part was needed if the seatbelt test failed, and 2 to come back when part was delivered as it had to be ordered. Taking time off from work is challenging enough and I woukd have rather been know this for approval process at work. I felt like the Service Person helping me is put out by questions or requests even though I made clear when making the appt that I had these questions. And that has happened my last 2 appts. I know the Service Center is busy and short staffed but I made scheduled appts far in advance. More

I’ve always been treated with respect and the staff try to get me the best deal. They also accepted my coupon which I was thankful for! to get me the best deal. They also accepted my coupon which I was thankful for! More

Appointment ran over estimated time. Discount application made up for error. One service missed (filter air) Discount application made up for error. One service missed (filter air) More

Service team is always great! The wait was just really long this time. I love how they dropped me off at the nail shop close by while we waited. The wait was just really long this time. I love how they dropped me off at the nail shop close by while we waited. More

Fast and friendly service with ongoing updates. I was given options at the current appointment for fixing the issue they discovered with different price points and an immediate solutions vs. a solu I was given options at the current appointment for fixing the issue they discovered with different price points and an immediate solutions vs. a solution that would need to be ordered and take longer (though was potentially more desirable aethetically). There was no pressure to take a more "expensive" option, I was just given the choice and power to do what was best for my time, monetary, and aesthetic preference. Always a pleasure to do business here. More