Luther Kia of Inver Grove - Service Center

The Service Advisor I was assigned, initially, was less than customer service oriented; he refused to make ANY phone calls in spite of my mentioning numerous times that I wanted phone calls instead of text than customer service oriented; he refused to make ANY phone calls in spite of my mentioning numerous times that I wanted phone calls instead of texts, and the texts were often one word replies. It wasn't until I actually spoke with the Service Department Manager, Dylan, that I spoke with someone live regarding my car and what was actually going on. After speaking with Dylan, I was able to get a loaner vehicle until my car was finished. More

We always receive excellent customer service! Service Manager is 5 Star! We trust Mackenzie’s expertise. Service Manager is 5 Star! We trust Mackenzie’s expertise. More

They were super friendly and accommodating to me. They did a great job on my car. They did a great job on my car. More

Mackenzie was so nice. She kept me informed about everything. I recommend going here every time She kept me informed about everything. I recommend going here every time More

The service rep was new, but he was informative, but not pushy. Good service. Overall very satisfied with this visit. pushy. Good service. Overall very satisfied with this visit. More

Amazing attention to service and clear communication. Ken offered clear info and even offered complementary Lyft rides to and from my home. Ken offered clear info and even offered complementary Lyft rides to and from my home. More

I am satisfied with everything. All reappearing were done as promised, with quality and on time. All reappearing were done as promised, with quality and on time. More

Easy check in. Service completed within time estimated. Thought the oil change was a bit pricey, though. Service completed within time estimated. Thought the oil change was a bit pricey, though. More

Greg and his service team are the best in the business! They do an amazing job and are very timely. They do an amazing job and are very timely. More

I had an excellent experience with the service department visit and the (6) issues they addressed for me with my vehicle. McKenzie (?), the service rep that I dealt with, was exceptionally helpful with her a visit and the (6) issues they addressed for me with my vehicle. McKenzie (?), the service rep that I dealt with, was exceptionally helpful with her attention, communications and advice so I would give her 10 stars!! More