Luther Kia of Inver Grove - Service Center

I’ve only dealt with the service department. It has always diagnosed my car issues correctly with a friendly attitude. And the work has been spot-on. I highly recommend this dealer. always diagnosed my car issues correctly with a friendly attitude. And the work has been spot-on. I highly recommend this dealer. More

Gregg at Luther in IGH listened to my issues, and worked with Nissan to get a part repaired and paid for by Nissan. I'm so grateful for his time. This part was probably broken when I bought the vehicle, b with Nissan to get a part repaired and paid for by Nissan. I'm so grateful for his time. This part was probably broken when I bought the vehicle, but because it was intermittent, the problem wasn't determined until after the 30 day warranty. Gregg went out of his way to help me with this issue. More

We bought total of 5 cars in this dealership but got bad experience with service front desk reps. The phone that connects to service department will ask you to wait and have waited more than 15 minutes and experience with service front desk reps. The phone that connects to service department will ask you to wait and have waited more than 15 minutes and maybe 10 times, in one day. Reason they told me, "Short Staff". Why don't they put it online, or part of the phone answering machine message that they are short staff, we will always understand it. But no, service reps don't know what "empathy" is and did not even show compassion to the situation, is bad! The saleman was even involved in this but didn't help, also. More

First time here for some recall work. Efficient and friendly run business! Good job done by all. friendly run business! Good job done by all. More

Great service - prompt, accommodating, friendly and well done. I’m so happy with my experience here! Great impression left with my first visit to Luther! done. I’m so happy with my experience here! Great impression left with my first visit to Luther! More

Honest feedback about my car needs is very important to me I want to feel I am doing what is needed but not getting taken advantage of because dealer wants to make money.... Honesty will keep your customer me I want to feel I am doing what is needed but not getting taken advantage of because dealer wants to make money.... Honesty will keep your customers coming back for service and or car purchase...... More

The dealership staff knew what was needed had the parts and worked within my budget to get the work done and worked within my budget to get the work done More

Great experience and work done on time. Quote for work to be done was given up front. Friendly personnel throughout. Car was sparkling from a wash also!👋 be done was given up front. Friendly personnel throughout. Car was sparkling from a wash also!👋 More

I brought my car in for a TSB, and the technician absolutely did not perform the diagnosis as outlined in the TSB. They called me back with an obscene repair quote in FAR too short of a time for anyo absolutely did not perform the diagnosis as outlined in the TSB. They called me back with an obscene repair quote in FAR too short of a time for anyone to have actually stepped through the process. I took the issue up with Greg Isham, who must come from a long line of brick walls because it took about a month to get hold of him. I just asked if he could verify that the process outlined in the TSB was followed, and he gave me a deflective non-answer. I provided photos detailing the problem and linked to the process which is publicly available to anyone, but he blew me off and told me to go get a second opinion elsewhere. Of course, I took it elsewhere. Another dealer went through the process as they're supposed to and the issue was verified. One side was repaired per the TSB, and the other side was affected but it had not progressed to the degree warranting replacement under the TSB. Luther's technician would have seen this had they actually done their job. I have snake cam photos of the issue that prove beyond any debate or discussion that the problem existed. They absolutely failed to do their job, offered me an staggeringly large quote for repair *of the issue I supposedly did not have* and when pressed, Greg Isham backed up his tech and never seriously considered any of the concerns I raised. If I was an idiot I could have paid them an enormous amount of money to fix something that was covered under the TSB $0.00 for at another dealer. More

I take my car to Luther for all my service needs. They do a timely job and I am in and out in the time frame they quote me upon my arrival. a timely job and I am in and out in the time frame they quote me upon my arrival. More