Luther Kia of Inver Grove - Service Center

Excellent service. Very professional crew, Luther Nissan Kia is my new favorite dealership thanks to my experience there last week! Keep up the good work Kia is my new favorite dealership thanks to my experience there last week! Keep up the good work More

Thank you for this opportunity! I felt very comfortable while at Luther Nissan Kia in Inver Grove! The write-up person (unfortunately I forget his name and it was not written on my receipt; it might be Fre while at Luther Nissan Kia in Inver Grove! The write-up person (unfortunately I forget his name and it was not written on my receipt; it might be Fred) in your service department was very courteous to me. Even though my appointment time (it was done through a call center) did not show up in their system, they still took care of me in the servicing of my vehicle. Since it was my first visit to this location, my write-up person, totally and voluntarily, took the time to show me where the waiting area was. The waiting area was well supplied with complimentary snacks, beverages, phone, recharging station, TV, and reading materials. The head service coordinator, Mike Wagner, kindly notified me upon completion of the service, thoroughly explained what was done, and asked if I had questions. I will be happy to recommend this dealership and to visit again for all of my automotive needs! More

Nothing but great things from the Luther team. Helped me out with every step and was very quick responses to all my questions. Would recommend to anyone. out with every step and was very quick responses to all my questions. Would recommend to anyone. More

Details matter. When I first arrived i mentions the TPMS sensor was on and it was more than likely due to the cold weather and tire pressure. Service advisor acknowledged this and advised since tires would sensor was on and it was more than likely due to the cold weather and tire pressure. Service advisor acknowledged this and advised since tires would be off for tire rotation that could be addressed. Also mentioned no car washes as it was too cold yet I saw other cars washed while waiting, other customer cars being picked up appeared washed? When I paid for and returned to my car, the TPMS sensor was still on so I drove back in to the service bay. Another service advisor ended up getting a worker to air up my tires after I took off the valve caps myself. Won't be returning to this Luther location. More

Great service department. I had an emergency issue with my tires and the service department took care of the problem within 2 hours. Nik is the best....very customer focused.....keep up the great work! my tires and the service department took care of the problem within 2 hours. Nik is the best....very customer focused.....keep up the great work! More

Very friendly and informative. Appointments were available that fit my schedule. The dealer found a way to save me money on the service of my vehicle. Thank you available that fit my schedule. The dealer found a way to save me money on the service of my vehicle. Thank you More

I miss Adam!!! I believe he was the reason I came back since I bought my car. Ken was very helpful however. Very friendly and listened to me. since I bought my car. Ken was very helpful however. Very friendly and listened to me. More

I appreciated the staff from scheduling my appointment to dropping off and picking up. Everyone was very helpful and efficient in helping me out. Thank you dropping off and picking up. Everyone was very helpful and efficient in helping me out. Thank you More

Have taken my vehicle in for service about 10 times. Each time I received fantastic customer service. Always a pleasure dealing with the service personnel. time I received fantastic customer service. Always a pleasure dealing with the service personnel. More

Excellent communication, good prices and great scheduling options! Our car is 10 years old and gets used for hauling a boat as well as going on some challenging roads; Luther keeps us on track with service options! Our car is 10 years old and gets used for hauling a boat as well as going on some challenging roads; Luther keeps us on track with service appnts. More