Luther Mazda of Kansas City

Enjoyable experience with the new MX-5 shopping and purchase. Matt provided the information I needed in a timely manner. The financial process was quick and Mike was very professional. purchase. Matt provided the information I needed in a timely manner. The financial process was quick and Mike was very professional. More

I purchased a brand new Mazda 6 Grand Touring from Premier Mazda in May. The buying experience was pretty good, we did have a lot of time waiting around for them to get the paperwork finished. Jessic Premier Mazda in May. The buying experience was pretty good, we did have a lot of time waiting around for them to get the paperwork finished. Jessica was great to work with and very friendly and professional. Their interest rates were very high so I called my Credit Union for a loan and the interest rate was half at what Mazda could offer. So we did our financing with my credit union. Michael the finance guy was really great. Very nice, very knowledgeable, and professional. Michael was quick and got us all finished up very quick. When we were going over the car I noticed some significant scratches on the back trunk and a dent in the side trim piece. I was told to bring the car back when I come to pick up my registration paperwork to get those repaired. They also said they owed me a tank of gas because their gas card wasn’t working at the time. No big deal. I went on my way with my new car. This is when the trouble began. So I got a call that my paperwork was ready to be picked up. I bring my car back and drop it off. They provide me a rental car and said they would call me back tomorrow afternoon so I could come get my car. 4:30pm the next day. I still hadn’t received a call. So I call Premier. Lisa said she just hadn’t had a chance to call me to tell me. They were going to wash the car and it would be ready in about 30 minutes. I head over to the dealership to pick my car up. I’m standing in the lobby waiting. 2 other guys are standing at their desk and neither of them ask me why I’m there so I’m just standing there until Lisa was finished with her current customers. Lisa hands me my keys and I go get my car. When I see my car it was definitely not washed (dirtier) than when I dropped it off but no big deal. I go to look at the scratches on the car and they are still very noticeable and the trim piece was in worse condition than it was to begin with. So I go back in and tell Lisa. She goes and gets Chris Auhall. Chris doesn’t say hi or introduce himself. Just walks me out to the car and looks at the scratches and says “well those are really deep scratches, I don’t see how you thought we could fix those”. It seemed he was blaming me for the scratches on the car. I was just following up what was promised when this car was purchased. He then looks at the trim piece and says “that’s how they all look”. There was another Mazda 6 beside my car and I said “this one doesn’t look like that”. Then he grunts and starts walking towards the building. I follow behind him. Doesn’t hold the door for me and just walks away. Very poor customer service skills. So I’m just waiting, other employees walk by and no one tells me anything or says anything. Then Jason Barrett comes and introduces himself and we chat. He apologizes and explains why they couldn’t do more on the scratches and I understood. We came to an agreement to have a spoiler installed to make up for the issue. He said he would call me in a week and we would get the car back in for the repair of the trim piece and the new spoiler. So I left. More than a week had passed and I hadn’t heard anything. So I emailed Jason and asked for an update. No response. So the next day I call and I left a message. Once again no response. I call once again the next day and get thru to Jason. He said he hadn’t heard anything on the parts and would call me back once he found out what was going on. Next day (Friday) I hear nothing. So i go thru the weekend. I emailed him on Tuesday saying I haven’t heard anything. He said he was told they tried calling me but no answers and that Lisa left a Voicemail. I had not a call. The next day I finally get a call from Lisa stating the parts were in and they could get my car in on Monday. So I bring the car on Monday and reminded them I still haven’t received a tank of gas like I was promised. She said she would make sure it was all done by tomorrow (Tuesday) and she would call me when it was ready and gave me a rental car. The rental car was gross. The interior smelled so bad and was sticky everywhere. I even showed my coworkers and they all agreed it was nasty. 4:30 the next day I haven’t received a call so I just decide to show up to Premier Mazda. I show up and Lisa greets me. I inform her of the rental car and how gross it was inside. She apologizes and gives me my keys. I asked her before I go did you fill the gas tank up. She goes out and looks and of course. The tank was still empty. So now I’m having to sit around and wait when I have somewhere to be for about 20 minutes on something that should have been the easiest thing to do. I get in my car and leave. The gas tank wasn’t all the way full but I didn’t care. I was already annoyed and I left. I get home and look at the work they did. The trim piece is a lot worse than the last one. It now has bumps all down it. I call Jason immediately. I receive voicemail. I’m getting used to voicemails because no one ever answers their phones here besides the receptionist. I left Jason a message (on Tuesday) and told him the car was still not correct and for him to call me. I go to work the next day and send Jason and email concerning my car. I still haven’t received a phone call or email regarding this and it’s been over a week. I was also never informed that the car still wasn’t repaired correctly. I don’t know if no one checks their work at this dealership, but if you can’t get something right, I feel like you should have some kind of heads up before returning the car to me. Premier Mazda just seems like a dealership that will makes promises to make a sale, but once the sale has been completed customer service goes to nothing. Update just went back for them to install the new trim piece for the 3rd time and the piece was right before it was put on my car, and then once installed it was damaged. Service manager Chris told Lisa “there is nothing we can do and wouldn’t fix it or come out of his office to say this to me”. Chris the service manager must have the worst customer service I have ever dealt with in my life. More

Courteous staff. I was glad to know all the things needed for my Mazda CX-7. I was surprised when I got the recall, finding out that my airbag replaced in 2017 or ‘18 was temporary and had to be recalled aga for my Mazda CX-7. I was surprised when I got the recall, finding out that my airbag replaced in 2017 or ‘18 was temporary and had to be recalled again. More

Always fast and courteous. The service folks at Premier Mazda do an excellent job. Mr. Schallenberg is professional and pleasant and an excellent addition to the staff at Premie The service folks at Premier Mazda do an excellent job. Mr. Schallenberg is professional and pleasant and an excellent addition to the staff at Premier Mazda. Just had the oil changed this time and of course I got the car washed too. I'll continue to take the car to Premier Mazda in the future. More