Luther Park Place Motor Cars

Excellent service Service was excellent all round from when I dropped off the car to the courtesy ride home and back to when I picked up the car. Service was excellent all round from when I dropped off the car to the courtesy ride home and back to when I picked up the car. More

Great referral lived up to expectations! Friendly, honest, no pressure staff. Just there to help find you the right car for you. Even willing to work around my schedule. They are a great team Friendly, honest, no pressure staff. Just there to help find you the right car for you. Even willing to work around my schedule. They are a great team! More

Oil Change and Routine Maintenace Joshua let me know other issues that were wrong with my car. He understood that I do most of my own maintenance and respected that by giving me inform Joshua let me know other issues that were wrong with my car. He understood that I do most of my own maintenance and respected that by giving me information on what parts I need and directing me to the parts counter. This has nothing to do with Joshua. This is a Luther Park Place problem. I know it’s not Joashuas fault but for Gods sake, quit trying to sell that xxxx fee to rest maintenance. My other BMW is out of warranty and I don’t have any free oil changes on it so I don’t come to Park Place with it for anything other than recalls. The place I take my 2nd BMW isn’t even a BMW dealer and they don’t charge me for resetting it. Knock it off so I can quit driving all the way across town for oil changes and I can come to you guys again. More

Service was quick and thorough. Received explanation about what service would be needed next. Shuttle service was very efficient. We have been very pleased w was quick and thorough. Received explanation about what service would be needed next. Shuttle service was very efficient. We have been very pleased with Park Place. More

Satisfaction Our experience in buying a car was a good one. Stephen Hlavka was our salesman and guided us and answered all our questions. We have no complaints at Our experience in buying a car was a good one. Stephen Hlavka was our salesman and guided us and answered all our questions. We have no complaints at all. More

Routine service took 90 mins as I was advised, I remained in the pleasant waiting area, Good coffee and snacks! Jeff notified me when service was done. took 90 mins as I was advised, I remained in the pleasant waiting area, Good coffee and snacks! Jeff notified me when service was done. More

Great sevice I was very happy with the service. Joshua goes above and beyond. I will be a returning customer. Over all everything very good and very happy. I was very happy with the service. Joshua goes above and beyond. I will be a returning customer. Over all everything very good and very happy. More

Amazing Service! I purchased my VW Beetle in the cities at another dealership and it was the worst customer service ever. A few months later I had to have some service I purchased my VW Beetle in the cities at another dealership and it was the worst customer service ever. A few months later I had to have some service done and decided I wanted to try my local dealership in Rochester and what a difference, I just couldn't believe the level of professionalism, (even though I was a bit testy initially) LOL I will not go anywhere else and highly recommend Luther Park Place to anyone. I have dealt with Mac and Jeff in service and I did talk to Almin in sales along with the girls at the checkout counter and I have never had a bad or negative experience with any of them. They make you feel like you are the only customer they have, they return calls as promised and go way beyond the call of duty every single time. Oh, and did I mention that they even wash and vacuum out my car with every visit? I can not say enough about this Park Place Team. Speaking of team, I love that they have longevity with their employees, it's nice going back after a year and having the same people there. Thank you again to all of you! More

Josh Kern Rocks! Came in fpr an oil change at 7am pn 3/7/29. Josh was covering for several service advisor's. His attitude was welcoming and helpful. He explqined e Came in fpr an oil change at 7am pn 3/7/29. Josh was covering for several service advisor's. His attitude was welcoming and helpful. He explqined everything well. More

Excellent Nothing less than excellent and professionalism, treated nicely and listened. Almin Alisa answered all my questions in timely matter. Anthony (Tony) Nothing less than excellent and professionalism, treated nicely and listened. Almin Alisa answered all my questions in timely matter. Anthony (Tony) Johnson also made easy for me to understand and protect my new car. Thanks to them I'm very happy More