Luther Park Place Motor Cars

Park place review I trust the dealership. The maintenance on my car is well done. Friendly, knowledgeable, not pushy. Comfortable taking my car there. I would recommend I trust the dealership. The maintenance on my car is well done. Friendly, knowledgeable, not pushy. Comfortable taking my car there. I would recommend this service center More

Quality work Overall I felt this was a positive experience. The survey strategy is outdated and needs revisited. Glad we have a local BMW location. Thank you Overall I felt this was a positive experience. The survey strategy is outdated and needs revisited. Glad we have a local BMW location. Thank you More

Friendly Everyone was extremely helpful and friendly. They were patient and made me feel comfortable. I would recommend this dealership to anyone looking for a Everyone was extremely helpful and friendly. They were patient and made me feel comfortable. I would recommend this dealership to anyone looking for a new or used car More

Recall repair service I got my car car scheduled for recall repair service on the Passenger occupant detection system. Work was performed as-promised and on-time. Shuttle r I got my car car scheduled for recall repair service on the Passenger occupant detection system. Work was performed as-promised and on-time. Shuttle rides made it convenient. More

Excellent Done on time, friendly and helpful. They call and check make so everything is good. The car clean and wash. I highly recommended to a friend. Done on time, friendly and helpful. They call and check make so everything is good. The car clean and wash. I highly recommended to a friend. More

Pretty lengthy oil change On December 26, 2018, at 8:17am I called Park Place Motors to make an appointment to get an oil change. Thinking that I would have to wait a few days On December 26, 2018, at 8:17am I called Park Place Motors to make an appointment to get an oil change. Thinking that I would have to wait a few days for the oil service, 12 days later on January 7, 2019, I was able to make an appointment……..for an oil change. There was no other service needed. Upon pulling into the service bay on January 7th, fifteen minutes early, there were no other cars in the bay waiting, and an Audi SUV pulled in after me. Shortly before 1:30, I started to wonder about the time it was taking on my car, and walked past the expensive BMW 8 series coupe to look out the window for my car to be done and sitting outside. At 1:30pm, the service advisor sat down to tell me of recommended service asked me if I would like a car wash, and said it would be another 10 to 15 minutes more. At 2:00pm, my car was finally done. I paid and went out to my car, and after getting on the road, the windshield washer fluid light came on- it was not filled when my paperwork reflects that it was checked and filled. That got me thinking about the two plus hours I spent at Park Place for an oil change. I know that I could take my car to a number of places to have service work done in a much timelier manner, and not have to make an appointment 12 days out for an oil change, but I wanted to because it is a VW dealership and there is a certain “trust” factor that goes along with that. Now I’m not angry about the windshield washer fluid still empty, but it infringes on that “trust” factor of care to one's vehicle at a dealer. Again, it may just be windshield washer fluid, but it gets me wondering, did I really get fresh oil with this oil change? Is my car really in need of a $130.00 brake fluid flush, or a $150.00 engine carbon flush that the service advisor recommended? I know that my car is, “Just a VW” but I get the feeling that if it were an M4, or a TTS, or that fancy 8 series coupe on the showroom , that simple washer fluid light would not come on after I left the dealer. I like the convenience of having access to a VW dealer in Rochester, but if feelings of trust are being affected, I start to question whether or not I am getting the quality service that VW service, and the Luther Auto Group so proudly promotes. More

Friendly and understanding. Didnt put pressure to buy the car wanted to help find a car that was right for me. Demetrius did a great job. and understanding. Didnt put pressure to buy the car wanted to help find a car that was right for me. Demetrius did a great job. More

Very helpful, process made easy Demetrius made sure I had all the information needed to purchase my car. I am very satisfied with my experience at this dealership. Tony made sure my Demetrius made sure I had all the information needed to purchase my car. I am very satisfied with my experience at this dealership. Tony made sure my financing was the best option for me. More

The whole experience was great. Everyone at Luther was incredibly friendly and helpful. Great attention to detail with my vehicle and exceptional customer service. I was very impress Everyone at Luther was incredibly friendly and helpful. Great attention to detail with my vehicle and exceptional customer service. I was very impressed with this being my first visit. More

car service professional and courteous. Kevin Pose gave me feedback on the service that was done, showed me on my car and then I got paperwork with service perfo professional and courteous. Kevin Pose gave me feedback on the service that was done, showed me on my car and then I got paperwork with service performed. Excellent costumer communication. More