Luther Park Place Motor Cars

Great Sales Staff! Overall, sales staff was great. Very personable and knowledgeable. This was an internet find. Traveled 100 miles to purchase. Had some trouble Overall, sales staff was great. Very personable and knowledgeable. This was an internet find. Traveled 100 miles to purchase. Had some trouble with financing. Financing approval was obtained prior to travel but was not allowed to use it. This forced the use of dealer financing and a higher dealer rate or walk away (100 miles) empty handed. The was the fault of the dealership, lender and us for not providing/obtaining information prior. I felt Dan Kocer's scare tactics to up sell the extend warranty was the biggest disappointment. Displaying a two foot long brochure and asking $3000 now or $9000 later after the loan terms were established is not a great way to up sell. It might be a valuable offer but the way it was presented was in poor taste. Sam Castelli was very responsive to email inquiries and phone calls. Demetrius Johnson went out of his way to take care of us, including a shrimp dinner a good conversation while we waited for the car to be detailed. His 5 star effort made this car purchase experience 4 stars instead of 2. Overall I would recommend this dealership if Demetrius is there to help. Just arrive early and on a business day to ensure you have time to work with your own lender. ** Small recommendation to the dealership: Fill the gas tank. It's $30! Don't make people drive away with a quarter tank and have to fill it up before they get home. More

Customer Service Concerns I’ve bought four Audi cars from a Luther dealership, including three from Luther Park Place Motors. Three of the four times, I had a very good experie I’ve bought four Audi cars from a Luther dealership, including three from Luther Park Place Motors. Three of the four times, I had a very good experience working with dealership staff. My most recent experience was not so pleasant. Although I ultimately ended up with the car I wanted, it took three attempts before I was able to take delivery at the price agreed when the Sales Manager and I negotiated the sale. The dealership was considerate in holding my car until I returned from a trip, but I felt I was “putting out” some of the staff when it came to getting help in learning about different features of the car. Overall, I felt that my thoughts and opinions were discounted somewhat by some of the dealership staff. At my age, I might not buy another new car. If I do, I’d like it to be an Audi because they are good cars that meet my needs very well. Based on my recent experience, though, I’m leery of buying another car from Luther Park Place Motors. In fact, my experience was such that I was concerned that replying negatively to this request for feedback might affect the service I get in the future. More

Friendly people Demetrius was very kind and helpful. He answered all of our questions. He helped us guide through the purchase of our vehicle. I would recommend anyon Demetrius was very kind and helpful. He answered all of our questions. He helped us guide through the purchase of our vehicle. I would recommend anyone going through process of buying a car go to him. More

Quick and easy Both the salesman and the finance manager were a pleasure to work with within the span of about 2 hours I had test driven signed all the papers for pu Both the salesman and the finance manager were a pleasure to work with within the span of about 2 hours I had test driven signed all the papers for purchase and was driving home in new Audi S3 looking forward to buying more cars from them in the future. More

Pleasant, caring, and efficient experience. Excellent customer service. The sales representatives, specifically Almin Alisa were direct, personable, and knowledgeable of the cars on the lot as w Excellent customer service. The sales representatives, specifically Almin Alisa were direct, personable, and knowledgeable of the cars on the lot as well as competition. Attention to detail and responsiveness to my needs were met if not exceeded. The overall purchasing process was painless and I felt right at home. The cars were competitively priced and the detailing of the car as well as the respect shown to me was second to none. I will definitely be coming back in the future to purchase another car. More

Good sales team Helped me get into what I needed by listening and understanding first. Made sure I drove vehicle even though I knew what I wanted. Very personable and Helped me get into what I needed by listening and understanding first. Made sure I drove vehicle even though I knew what I wanted. Very personable and down to Earth More