Luther Westside Volkswagen

Sunroof issues on a Jetta In the end, the Sunroof was fixed but it wasn't the easiest process. I made an appointment and brought the vehicle in the first time and the tech was In the end, the Sunroof was fixed but it wasn't the easiest process. I made an appointment and brought the vehicle in the first time and the tech was unable to duplicate the issue. Then i brought the vehicle in a second time with the sunroof actually stuck open. I was told that the tech could not duplicate the issue so to pick it up. I was not comfortable with that solution and suggested that It was stuck when I brought it in and it was the second occurnace in less than a week so I thought they should spend more time to figure it out. Ultimately they did figure it out after several days with the car (time was not really an issue as I had a loaner and all that was important was finding the problem). The service writer called me and while generally nice, made it a point to tell me how expensive the warranty repair should have been. While i'm sure that the dealership wasn't happy at having to spend the money...thats what a warranty is for and honestly I don't need to hear that. Sounds like a guilt trip put on the customer for all the work they had to do etc. Not really the greatest there. Then when I came to pick up the vehicle, I got in only to find that the shade now wouldn't close. I immediately drove it back into he service stall where a tech looked at it and stated that it was not installed correctly. So...I left the car again over night. I asked for a complimentary oil change which to their credit was graciously granted. the car was ready for pick up the next day, but I did notice some additional wear/damage to the corner of the headliner where the shade was off the track. Not sure if shortcuts were taken or not, but i wasn't overly pleased. Given the amount of time id been without my car, and the relative minimal nature of the damage, I didn't make a fuss about it and took delivery of the finished repair. So.. I rated this transaction a 3 because ultimately the dealership took care of me and so far the issue is fixed...however..I think there could have been better tone/service along the way, and I certainly think that it would have been better to fix it right the first time without additional damage to the headliner. I do thank Dillon for his gracious acceptance of my ask for a complimentary oil change, but that also just goes to show how messed up this service visit was. I do want to give a special positive feedback point to the gentleman that was running the car rental pick up station. I can't recall his name off hand, but he was exceptionally helpful and made sure I was well taken care of each of the 3 times i came into the dealership. I give him specifically 5 stars. More

Great customer service The customer experience at Luther, whether on the sales floor, the business office or in service, has been exceptional every single time. Very impres The customer experience at Luther, whether on the sales floor, the business office or in service, has been exceptional every single time. Very impressed every time I’ve been there. More

My third time I have purchased three cars from Helton. And I wouldn’t have it any other way. I knew what I wanted and Helton knew how to give me that. Bravo service I have purchased three cars from Helton. And I wouldn’t have it any other way. I knew what I wanted and Helton knew how to give me that. Bravo service. I will continue to keep Luther and Helton as my first choice. Thank you!! More

Easy buying experience Staff was friendly and quickly moved me through the process. Would purchase a car from them again. Overall satisfied with the purchase and hope that Staff was friendly and quickly moved me through the process. Would purchase a car from them again. Overall satisfied with the purchase and hope that the certified pre-owned process serves me well. More

So far so good Helton you’re pretty rad so thanks for being very transparent and helpful when it came to me purchasing the new-to-me car. Overall I had a good experi Helton you’re pretty rad so thanks for being very transparent and helpful when it came to me purchasing the new-to-me car. Overall I had a good experience. More

Good service but very expensive This service center knows how to provide a premium experience for the discerning auto owner. While their service is excellent, the cost of their servi This service center knows how to provide a premium experience for the discerning auto owner. While their service is excellent, the cost of their service is extremely high, which is to be expected at a car dealer. They apparently do not wash cars after servicing them as mine was not washed after the service was completed. More

Great service from Michele Pogue & the entire Westside team It took extra work to track down my new "Red" GTI but your team delivered. Thank you for your help in getting me the car that I wanted. Gregg Mi It took extra work to track down my new "Red" GTI but your team delivered. Thank you for your help in getting me the car that I wanted. Gregg Micholic More

Great The salesman was very knowledgeable, helpful, and highly professional. This is our 4th VW from your dealership And each interaction from sales to serv The salesman was very knowledgeable, helpful, and highly professional. This is our 4th VW from your dealership And each interaction from sales to service has been excellent, your people are as much our motivation for returning as is the quality of the vehicles. More

Fast and friendly Was able to complete my purchase quickly and Brendan was very accommodating. Love the EGolf!! Only downside - the Luther Advantage 10 cents off per ga Was able to complete my purchase quickly and Brendan was very accommodating. Love the EGolf!! Only downside - the Luther Advantage 10 cents off per gallon doesn’t provide much value if you are buying an electric car. 😐 More