Luther Westside Volkswagen

Longer, Worse than Expected My appointment was scheduled for 90 minutes on Thursday 4/18. I planned to wait for the service to be completed. Part-way through my wait, my service My appointment was scheduled for 90 minutes on Thursday 4/18. I planned to wait for the service to be completed. Part-way through my wait, my service advisor informed me that my car needed brake work that would take longer and they would like to keep the car until the next day. On Friday, the service advisor called to tell me that they had accidentally damaged the body of my car while they were performing the brake repair ... and would now need to send my car to the body shop. On Wednesday 4/24, they informed me that the replacement part to repair the body had arrived and would need to be painted - but they would cover the cost (xxxx right, since they caused the damage!) The work on my car was finally completed on 4/27 - nine days after I brought the car in. More

Quick service 20 K check and service. All done except the tire rotation that Tao and I talked about. Lynn said it should be done later. Why the difference in time a 20 K check and service. All done except the tire rotation that Tao and I talked about. Lynn said it should be done later. Why the difference in time and need for rotation? More

Running Late Asked to have my car ready by 4pm and was told no problem. When I checked with the service desk at 4:15pm they said they had called me to ask about 2 Asked to have my car ready by 4pm and was told no problem. When I checked with the service desk at 4:15pm they said they had called me to ask about 2 new front tires they said I needed. Check my phone and I didn't have any calls from them. I didn't have time for the tires as I was already late. Was told it would be ready in 15 minutes later. It wasn't. It was finally ready at 5pm. Not the end of the world but was very disappointed. I'll be getting the 2 new tires somewhere else. More

Wonderful! Exceptional in every way. Our sales lady, Maura, was so helpful and very knowledgeable. We drove a Jetta and Passat, both were great but decided on Exceptional in every way. Our sales lady, Maura, was so helpful and very knowledgeable. We drove a Jetta and Passat, both were great but decided on the Passat. More

Made Leasing a Breeze Made returning my prior lease and leasing a new Tiguan super easy. Committed to making a good experience. Juri is super to work with - answered all Made returning my prior lease and leasing a new Tiguan super easy. Committed to making a good experience. Juri is super to work with - answered all my questions, was both laid back and enthusiastic about the brand and getting me into what I was looking for - great job! More

Pleasant Service Experience From intake through closeout the service was very professional and thorough. I was very pleased with the courtesy of staff and the quickness of servic From intake through closeout the service was very professional and thorough. I was very pleased with the courtesy of staff and the quickness of service. More

Extremely Helpful & Easy Juri was Awesome!! He was friendly, easy going, knowledgeable and made the entire process effortless. He helped me get my old lease turned in and into Juri was Awesome!! He was friendly, easy going, knowledgeable and made the entire process effortless. He helped me get my old lease turned in and into a new 2019 Tiguan. More

Leasing My experience was conducted in a professional manner. Mauer was polite, friendly and informative. She was able to answer all my questions right on th My experience was conducted in a professional manner. Mauer was polite, friendly and informative. She was able to answer all my questions right on the spot. More

12-08-19 Purchased 2011 Golf Volkswagen 12-08-18 Purchased Golf Volkswagen Yellow light on dashboard appears intermittently replaced windshield wipers 1-31- 19 Needed to replace battery 12-08-18 Purchased Golf Volkswagen Yellow light on dashboard appears intermittently replaced windshield wipers 1-31- 19 Needed to replace battery 3-27-19 Catalytic converter replaced 4-11-19 car did not start, towed problem "fixed" left dealership car did not start, towed again, car did not start 4-13- Picked up car, car did not start Rental Car with the chaos of going back and forth I accidently put diesel in the rental car - the Golf is diesel , was charged $800.00 I explained the situation and $400.00 was taken off. I would like Westside to work with me to trade in this car and reimburse me $400.00 I purchased the car for $11,000 and was told by Mikhail Lemishenko that it is now worth $7,000 More

Wonderful experience! We leased a new Tiguan and couldn’t be happier with the entire process at Westside VW. Juri was fantastic to work with (low pressure sales process, wh We leased a new Tiguan and couldn’t be happier with the entire process at Westside VW. Juri was fantastic to work with (low pressure sales process, which is what we prefer). Financing was a breeze (Craig was equally great to work with). Both were just very genuine, kind, helpful people. Would highly recommend them! More