Luther Westside Volkswagen

Consistently good service I’ve been bringing my car to Westside for five years now. I keep returning because of the friendly service team and the excellent job they’ve done of I’ve been bringing my car to Westside for five years now. I keep returning because of the friendly service team and the excellent job they’ve done of keeping me posted on the progress on my vehicle. I’ve also been pleasantly surprised by the quality of the loaner vehicles. It’s really nice to drop off and go with a nice, newer vehicle. Thanks! More

Seemingly complicated situation, made easy! I had yet to have my vehicle serviced by Luther Westside, even though I had purchased my car from there. I've had my routine maintenance done at Valv I had yet to have my vehicle serviced by Luther Westside, even though I had purchased my car from there. I've had my routine maintenance done at Valvoline and other service providers. I had a few recalls and needed my tires rotated, 30k milage routine maintenace and an oil change. The crew I worked with was able to answer all of my questions with accuracy, alerted me with changes, and made detialed notes of what exactly was performed on my vehicle when I picked it up late. I will recommend anyone service their vehilces at Luther Weside - you always get what you pay for. More

repair service fine, customer service okay Brought my 2012 Jetta SE in for a repair that was to be covered by a warranty extension. The problem had been diagnosed by an independent mechanic who Brought my 2012 Jetta SE in for a repair that was to be covered by a warranty extension. The problem had been diagnosed by an independent mechanic who sent me to Westside for the repair after finding out that it would be covered by the warranty extension. I'm satisfied with the repair service, but I needed to leave voicemail three times before the service consultant (Dillon Case) returned my call to schedule the repair. Once the car was at Westside there was also some confusion about whether the repair would be covered by the warranty extension. My daughter who brought the car in was given a cost estimate of over 400.00 with no assurance that most of that cost was covered by the warranty. Bottom line - scheduling the repair was easy once I was able to speak to Dillon and the repair was fine. More

Great Experience/Customer Service I worked with Nicolas (sales) and Amy (finance) and they were really kind, helpful and informative. I'm so happy with my newly purchased car as well a I worked with Nicolas (sales) and Amy (finance) and they were really kind, helpful and informative. I'm so happy with my newly purchased car as well as the wonderful customer service that was provided to me. I highly recommend this dealership! More

Repairs & Maintenance This dealership is always respectful, friendly and fast . I worked with Tao Thao who understood why the repairs necessary and was willing to answer This dealership is always respectful, friendly and fast . I worked with Tao Thao who understood why the repairs necessary and was willing to answer any questions. More

Buying a used vehicle made easy The team at Luther Westside VW are “car folks”. They know the process can be difficult. Their team work can help anyone find the right vehicle. Then t The team at Luther Westside VW are “car folks”. They know the process can be difficult. Their team work can help anyone find the right vehicle. Then they make all the components simple. They wrap the paperwork when trading and the details are complete. You get to enjoy the ride. More

Mostly great experience Tao was great to work with! He was honest and trustworthy. He took the time to listen and answered all my questions. I don’t remember who the guy se Tao was great to work with! He was honest and trustworthy. He took the time to listen and answered all my questions. I don’t remember who the guy selling tires was but he was not as pleasant to work with. I felt like he was trying to meet a quota and was personable. Everyone in the waiting area could hear what he was saying. Overall, I will use this location for service appointments when convenient and would consider it for my next new purchase. More

Another great customer service experience The crew at Westside got me in quickly and did their best to get me back on the road the same day. We had to wait for a part so they set me up with a The crew at Westside got me in quickly and did their best to get me back on the road the same day. We had to wait for a part so they set me up with a rental and I was headed home after a short wait. As always, Doug Karnuth was so helpful in coordinating everything. Service techs Amber and Dan were awesome and Leo got me into a rental in mere minutes. The folks at Westside always take such good care of me and reaaly deliver great service. More

Quick, Painless purchase! Had everything ready for me in ad Steve Broucek found me a vehicle that gave me the best value for my budget. He had everything ready when I arrived to pick it up. Steve Broucek found me a vehicle that gave me the best value for my budget. He had everything ready when I arrived to pick it up. More