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Luther Westside Volkswagen
St. Louis Park, MN
5,307 Reviews
For over 50 years, Westside Volkswagen has provided residents of St. Louis Park and the surrounding area with award-winning service. We are one of the nation's largest Volkswagen dealers, so you know you're getting a quality experience when you shop with us. Our friendly staff loves to sell and service Volkswagens, and we look forward to using our knowledge and experience to help you find your perfect car.
At Westside VW, our customers come first. We work hard so that you are well taken care of. Whether you are interested in a new or pre-owned car, we want to help you get the most for your hard-earned money. Let us help you find exactly what you're looking for!
When you buy a vehicle from Westside VW, your purchase comes with an added bonus of discounts and warranties. It's called the Luther Advantage and we think it's a pretty good deal, but you can check it out for yourself to learn more about why it pays to become part of the Luther family!
We're proud to be a part of the St. Louis Park community and we love to support it through volunteering and fundraising efforts. As a part of the Luther Automotive Group family, we also recycle used oil, oil filters, antifreeze, batteries, tires and sheet metal.
Whether you know exactly which car you want or have no idea where to start looking, give us a call at 952-377-4100 and we can answer all your questions. You can set up a time for us to have your perfect car ready for a test drive and then visit us at 2370 Hwy 100 South, St. Louis Park, Minnesota. Connect with us on Facebook, Twitter, YouTube and Google+. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 PM - 4:30 PM
Sunday Closed
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Showing 5,307 reviews
November 01, 2018
4 trips to fix the same three problems. Bought a used truck from Westside Volkswagen and nothing but problems with the service center. I had a few minor issues with the vehicle so I brough Bought a used truck from Westside Volkswagen and nothing but problems with the service center. I had a few minor issues with the vehicle so I brought it in to get taken care of. Bad headlight connection, window didn’t operate properly and I had an exhaust manifold leak. I explained in detail what the issue was and dropped it off. Can back to a light bulb being replaced (never was the issue and I made that clear to the person I scheduled the appointment with and Lynn my service contact person). Headlight was back out by the time I got home. Here is what was sent to lynn. Hello Lynn. Please send me the details of what was found regarding my truck. I didn't want to keep you being Friday night, but would like a status of what was found on my tranny and how the electrical was repaired with my headlights. You mentioned the headlight bulb was replaced, but that was not the issue (I thought I was clear on this to the gentleman that I scheduled the apt with and the gentleman that helped me at the dealership)Both the headlight and high beam would fail when hitting bumps pointing to a wiring problem not a bulb issue. Please send the work order receipt to (email address) So I can review it and save to my records. Thank you Eric I never got the service email. I scheduled another appointment... Second appointment I left the car and got a loaner.got a call back saying that the window parts were not ordered so I could come back a get my car because it would be some time before they could get them. Drove back (hour each way) got my truck asked about the light to which lynn said remember we already replaced the bulb...🤨. I showed her our text conversation. Oops. Sorry. We are busy and things are crazy around here. We can make another appointment. So I made another appointment. For the following week. Visit #3 for the same issues. After 14 days without my new vehicle this time they finally replace the headlight and window regulator and addressed the exhaust manifold (which the had to outsource for some reason). Got on the road and none of my power mirrors worked and my window would go up and down half way and return to original position. Last conversation with Lynn after soooo many during this infuriating month of bs. Have your manager call me This is completely unacceptable. I hr later I get a call from the service manager as I’m elbows deep in the door housing to fix what they spent the better part of a month not doing. Told the mgr I’ll do it my self. Thanks for nothingwest side Volkswagen. By far the worst experience I have ever had and everyone I know has heard about it. More
by eric.jberger33
Verified CustomerEmployees Worked With
I’m not sure which manager I spoke with.
November 01, 2018
Best dealership in the Twin Cities metro area The sales staff;Finance people; and sales manager were absolutely impeccably awesome none of them acted in your stereotypical sales person Manor there The sales staff;Finance people; and sales manager were absolutely impeccably awesome none of them acted in your stereotypical sales person Manor there was no high-pressure sales they were all very polite and willing to work with me to get what I wanted Govanna McKell and Tom were just fabulous I was shopping around at different dealerships for the last month-and-a-half and nobody was as nice as these people. More
by MRMORDEN
Employees Worked With
Tom he was the sales manager been there since 1976 , Gervona Lynn (Jackson), Mikhail Lemishenko
November 01, 2018
Volkswagen always takes great care of me. I went I. For a service and left with a new lease! The process was easy and efficient. Never a disappointment when visiting. They walked me through ea I went I. For a service and left with a new lease! The process was easy and efficient. Never a disappointment when visiting. They walked me through each step of the way. More
by XANDRA.J909
Employees Worked With
David Hartman
November 01, 2018
Recall service The recall service was done in friendly and timely manner. One thing of note was that I pointed out a chip to Thao in my windshield that was there w The recall service was done in friendly and timely manner. One thing of note was that I pointed out a chip to Thao in my windshield that was there when I bought the vehicle and he gave me a card to call to schedule an appointment to have it fixed or replaced at the dealer's expense. I would like to have that guarantee in writing please so that there will be "no hassle" when I schedule the appointment. Thank you in advance for taking care of that. Just email the confirmation to me or send to my home address. Tom Taylor More
by Tom Taylor
Employees Worked With
Brendan Chamberlin
November 01, 2018
Great Customer Service!!!!! We saw a car that we were interested in. We lived an hour away and knew that cars of this caliber were moving fast. We emailed Brendan Chamberlin to t We saw a car that we were interested in. We lived an hour away and knew that cars of this caliber were moving fast. We emailed Brendan Chamberlin to tell him we were on our way. By the time we got there the car was washed and ready for a test drive. Secured financing and drove home that night. In and out in no time. More
by THOMASGOW
November 01, 2018
Excellent service as usual. Excellent service from reservation, check in, service and check out. While we waited for service, we spoke with a salesman named David about the Atlas Excellent service from reservation, check in, service and check out. While we waited for service, we spoke with a salesman named David about the Atlas and the Tiguan. Also spoke with Tom Daly in Used car area. More
by davemaddaus
Employees Worked With
Dylan in service and Tom Daly, David Hartman
November 01, 2018
Great customer service I was in for my 10,000 mile oil change and was in and out in the expected time. Great communication from the team! Thanks! I was in for my 10,000 mile oil change and was in and out in the expected time. Great communication from the team! Thanks! More
by quequemonkey
Employees Worked With
Dan
November 01, 2018
Great and courteous service Great service from Dan Vick , he helped throughout the visit after we dropped of the car. He explained to us what they are going to do with car and ev Great service from Dan Vick , he helped throughout the visit after we dropped of the car. He explained to us what they are going to do with car and even sent texts with pictures of whats being done to the car. Thanks. More
by musakhal
Employees Worked With
Dan Vick
November 01, 2018
Leased a car Easy process. No hassle. Love the car. Had the color we wanted. Had the style we wanted. Had the price we wanted. What else can you ask for? Easy process. No hassle. Love the car. Had the color we wanted. Had the style we wanted. Had the price we wanted. What else can you ask for? More
by Fritz
Employees Worked With
October 31, 2018
New car sales I have for many years been a loyal Westside customer and with each visit, I am more impressed with the fantastic service! Brad Davidson was amazing! H I have for many years been a loyal Westside customer and with each visit, I am more impressed with the fantastic service! Brad Davidson was amazing! He is extremely knowledgeable, courteous, pleasant, patient and not pushy. Brad is also very intuitive which is a good quality. Thank you More
by SAMDMM237
