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Luther Westside Volkswagen
St. Louis Park, MN
5,307 Reviews
For over 50 years, Westside Volkswagen has provided residents of St. Louis Park and the surrounding area with award-winning service. We are one of the nation's largest Volkswagen dealers, so you know you're getting a quality experience when you shop with us. Our friendly staff loves to sell and service Volkswagens, and we look forward to using our knowledge and experience to help you find your perfect car.
At Westside VW, our customers come first. We work hard so that you are well taken care of. Whether you are interested in a new or pre-owned car, we want to help you get the most for your hard-earned money. Let us help you find exactly what you're looking for!
When you buy a vehicle from Westside VW, your purchase comes with an added bonus of discounts and warranties. It's called the Luther Advantage and we think it's a pretty good deal, but you can check it out for yourself to learn more about why it pays to become part of the Luther family!
We're proud to be a part of the St. Louis Park community and we love to support it through volunteering and fundraising efforts. As a part of the Luther Automotive Group family, we also recycle used oil, oil filters, antifreeze, batteries, tires and sheet metal.
Whether you know exactly which car you want or have no idea where to start looking, give us a call at 952-377-4100 and we can answer all your questions. You can set up a time for us to have your perfect car ready for a test drive and then visit us at 2370 Hwy 100 South, St. Louis Park, Minnesota. Connect with us on Facebook, Twitter, YouTube and Google+. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 PM - 4:30 PM
Sunday Closed
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Showing 5,307 reviews
June 11, 2018
Not organized - dismissive of customers, especially women. Have never been happy with service there. From not putting in the oil plug to have my car re-repaired because it was not fixed the first time. They ar Have never been happy with service there. From not putting in the oil plug to have my car re-repaired because it was not fixed the first time. They are dismissive of women and load about it. I can think of three examples off hand where they disparaged the previous customer before me - wouldn't listen when I asked for my keys as my car was parked outside and had to wait tem minutes until I lost my cool while the staff stood around talking with my keys - while I could see my car. While paying, announced my card didn't go through, when it was a mechanical failure on their part but the woman was more interested in getting in on an irate customer (woman) who had been promised a loaner car, one wasn't available and they had yet to even look at her car and would not get to it that day. They ordered replacement keys, which were the wrong ones ( had to prepay for them) - I waited for 50 minutes before they told me they made a mistake and would rush an order for the correct ones. It took them 15 days for a rush order while when I went into to service and they placed the original order it was less than four days ( I had to prove I owned the car although they had years of service records under my name!). Then when I arrived to pick them up ( after calling to tell the them I wouldn't be in due to car issues (I had the car at a different shop) as I have given up on Westside, they sent my prepaid keys back to where ever they came from. I get calls and surveys and always spell out exactly what the issues are and I have never seen one iota of improvement. I am in the process of selling my VW (I have been a VW owner since 1979) and have almost convinced my son to sell his also. Horrible does not come close to describing my experiences with Westside and I now drive a Toyota and Nissan and will never be back at any Luther facility again. I have learned my lesson and am vocal about my displeasure. More
by BMueller
Verified CustomerEmployees Worked With
FInd the names from my records and time of visit
June 11, 2018
New Tiguan Fast great service. Had car within 45-50 Minutes of getting to dealership and weren’t pressured in any way. Luther is fantastic and make sure you are Fast great service. Had car within 45-50 Minutes of getting to dealership and weren’t pressured in any way. Luther is fantastic and make sure you are going away happy and full of knowledge More
by MATTRAS27
Employees Worked With
Kurt and Marc , Juri Loginov
June 11, 2018
oil change, tire totation and check over I went in for an oil change and tire rotation and per usual they went over the vehicle and where to report issues needing attention. The guy called a I went in for an oil change and tire rotation and per usual they went over the vehicle and where to report issues needing attention. The guy called and said you car is ready to pick up it will be $90 for oil change and tire rotation. Fine, good. I got a ride there from family, as I am looking over the bill I noticed under brakes it's stated "immediate attention needed" . I asked the cashier if this was mine as the guy told me nothing about that when he called. She called him over and he had not read over it and thus not informed me that my brakes were needing to be replaced. He offered they could still do it that day which was good, BUT frustrating that he hadn't informed me before I came to pick it up as now I needed to get home again and get back. Westside did shuttle me home, but I wish the service guy had actually READ over the report and then talked to me about the issue. You may share this report, but I do not give permission to print on you website, thanks. More
by lulu
Employees Worked With
did not work with any of above
June 11, 2018
Great experience Overall my experience at this dealership was excellent. The whole staff was kind and considerate and seem to be trying to do everything so that I walk Overall my experience at this dealership was excellent. The whole staff was kind and considerate and seem to be trying to do everything so that I walked away more than happy. I love the car and couldn't have been happier with the entire experience. More
by WILLOWCOYOTE
Employees Worked With
Jim Mccarty
June 11, 2018
Service quality Excellent customer service at Luther West side VW. Would definitely recommend them to any VW owner. They kept me updated on my vehicle's progress the Excellent customer service at Luther West side VW. Would definitely recommend them to any VW owner. They kept me updated on my vehicle's progress the whole time. Work was done in a very timely manner. More
by gldnbrwn83
Employees Worked With
Other Employees :
Tao, Gervona Lynn (Jackson), Juri Loginov, Vince Mcdonald
June 11, 2018
Great place to buy Ben in sales was very relatable and super easy to work with. The whole staff at Luther Westside VW has been pleasant and this is our second new vehicl Ben in sales was very relatable and super easy to work with. The whole staff at Luther Westside VW has been pleasant and this is our second new vehicle from them. More
by LITFINBRYCE
Employees Worked With
Ben Illies
June 10, 2018
Airbag replacement The work was done quickly and at no charge. Everyone I worked with was very friendly and kept me apprised of the service as it went along The work was done quickly and at no charge. Everyone I worked with was very friendly and kept me apprised of the service as it went along More
by TRACYAEARL
Employees Worked With
Rick Tedesco
June 10, 2018
Doug was the BEST! Doug went above and beyond in every area and was very knowledgeable. Definitely will refer others to him in the future. With 3 kids driving before I Doug went above and beyond in every area and was very knowledgeable. Definitely will refer others to him in the future. With 3 kids driving before I know it, I will be back sooner than later! More
by Sunshine77
Employees Worked With
Doug Karnuth
June 09, 2018
Does not listen Typical dealer thinks he knows everything! Couldn’t help with simple requests like printing car fax! The dealers keep hovering it is super uncomfortab Typical dealer thinks he knows everything! Couldn’t help with simple requests like printing car fax! The dealers keep hovering it is super uncomfortable. They are hungry for commission or something so fake and don’t remember anything you tell them. They pretend to care but don’t even know your name! More
by dealerrater1
Employees Worked With
June 09, 2018
Very helpful service staff and friendly The service team was great to work with and answered all my questions. The waiting area is comfortable and they performed the work fast and accuratel The service team was great to work with and answered all my questions. The waiting area is comfortable and they performed the work fast and accurately. More
by KATIEG7872
Employees Worked With
Jeremy, Leo
