Luther Westside Volkswagen

My car hit an object on the freeway that required major mechanical repair including replacement of the transmission. The dealer got me into their service department promptly to assess the damage. Kale Ande mechanical repair including replacement of the transmission. The dealer got me into their service department promptly to assess the damage. Kale Anderson was a pleasure to work with, giving me regular updates on my car's progress. Upon receiving my car back after the repairs I found it in perfect condition. I couldn't be more pleased. Steve Hendricks, the general manager, offered me a loaner car when the car was towed into the dealership. I paid extra to have the car towed to Westside VW and am so glad I did. I will continue to do my automotive business at Westside VW. More

Steve was great to work with. Very responsive & knowledgeable about the VW product. He is one of the best people I have worked with in purchasing a new vehicle. All of the staff were great in handl knowledgeable about the VW product. He is one of the best people I have worked with in purchasing a new vehicle. All of the staff were great in handling the final details. More

I purchased a 2013 VW Jetta Hybrid from Westside. I had problems with my new car with less than 300 miles on it. When I went back to Carol Jean she owned my problem and did everything to make it right. Whi problems with my new car with less than 300 miles on it. When I went back to Carol Jean she owned my problem and did everything to make it right. While I am still unhappy with my car I am very happy with the service I received and the staff's eagerness to help. I would for sure go back if I am ever in the market for a VW. More

I spent a month trying to find used car that will fit needs of our family. I came here to look at used SUV but then I've found out that they have couple of VW Passat's in great condition and for affordab needs of our family. I came here to look at used SUV but then I've found out that they have couple of VW Passat's in great condition and for affordable price. I drove the previous generation of Passat and know I this car. Mikhail helped us to choose one that we need. Also he took each car and drove it to the dealership's front door because it was slightly raining - and my wife and out little daughter came with me. We really appreciate it. We spent the rest of the day preparing car insurance and other paperwork. Also these guys stayed after 5pm (on Saturday) to finish the deal - so we didn't have to return on Monday. I'm enjoying the car - we have 5 days (500 miles) to return it - and this is awesome! Also we have 2yrs (24k miles) extended warranty - that makes me feel comfortable and happy with new buy. Thank you again! More

He is friendly. When we are confused about which one to choose a car,he will give us a great choice and also tell us reasons why choose this car. choose a car,he will give us a great choice and also tell us reasons why choose this car. More

I came to this dealership a month ago with the intention of "just looking" at SUV's. I was met on the lot by Brian Trevino whom was friendly, funny, and extremely knowledgable about all the cars on the lot of "just looking" at SUV's. I was met on the lot by Brian Trevino whom was friendly, funny, and extremely knowledgable about all the cars on the lot and helped me to make a decision to buy a car in under two hours! I have grown up around cars my whole life, my parents own a mechanic shop, and I was astonished with the knowledge this sales associate had. I am a first time volkswagen owner, and to say I'm happy with my new vehicle is an understatement. Brian helped me make the right decision and found an SUV that was the exact right fit for me. I can not give enough praise to Brian, he changed my view on buying a car from a dealership and changed me over to Volkswagen. More

Great experience overall. From the moment I walked in the door to the time I exited with my new vehicle. Everyone was friendly, understanding and accommodating. Will definitely go back to Westside VW f the door to the time I exited with my new vehicle. Everyone was friendly, understanding and accommodating. Will definitely go back to Westside VW for my next vehicle purchase. More

They took care of me as soon as I pulled my car in. They explained what they were going to do to the car and it was down right around the time they gave me. explained what they were going to do to the car and it was down right around the time they gave me. More

Helton Cerqueira provided excellent customer service on a level beyond the normal experience. As a realtor I am aware of how important customer service is and when I align with partners it's because they pr level beyond the normal experience. As a realtor I am aware of how important customer service is and when I align with partners it's because they provide that level of service. Helton Cerqueira and Steve Evans collaborated to provide an extreme level of customer service, the lease terms they offered my relocating buyers coincides with the term of their stay and by collaborating with the management and the dealership my buyers got exactly what they needed at a great rate! I only give excellent customer service ratings to a very few deserving businesses and I applaud both Helton and Steve for their professional attitude and for putting the needs of the client first and working hard to make things happen for them. Needless to say, I will be referring all my clients to this dealership going forward but especially to Helton and Steve for their exemplary service and kindness to my clients! Bravo! More

The used car we came to see had already been sold. Steve answered all our questions about the CC model. When we told him there was one at another dealership he called a friend there and gave us his name. Th answered all our questions about the CC model. When we told him there was one at another dealership he called a friend there and gave us his name. That car had been held by a deposit earlier that day so we went back to Steve 2days later to talk about a new one. He told us his friend had called and the other deal fell through so the car we wanted was available at the other dealership. He was very gracious and we would have bought a car from him. More