Luther Westside Volkswagen

Purchased a Certified 2010 VW GTI in late March 2011 because it was the color I wanted and came close on equipment and mileage. Decent but not great deal from a seasoned sales person. Worst part of th because it was the color I wanted and came close on equipment and mileage. Decent but not great deal from a seasoned sales person. Worst part of the deal was "Charlie" the "F&I" guy who tried every heavy-handed trick in the book to try to pressure me into needless paint and fabric protection, and extended warranties. Knowing that it was a Certified car I drove it home the night I made the deal. Fast forward three weeks and I am pulled over by the St. Louis Park Police and given a fix-it ticket for an expired 21-day temporary permit. Went to the dealer the next day and found my plates lying at the receptionist desk, a shame that I did not receive a call. Took my new plates across the street to the service department to get them mounted. Turns out in the Certification process they forgot to put a front plate bracket on the car. Service writer explained that they did not have time to mount the plate bracket and I would have to make an appointment to come back. Made an appointment for a few days later, and you guessed it, another fix-it ticket for no front plate. Took the car in to get the front plate bracket and I thought I was set for my inspection at St. Louis Park City Hall. That is until the Service Writer broke the news to me that my front tires were worn out. I explained that that was impossible because it is a Certified car that I purchased a month earlier. I also explained that I did not have the car independently inspected prior to purchase because it was a Certified used car. After several compliants to the service manager, he insisted that my front tires measured 5/32 of tread compared to a Volkswagen Certified program minumum of 4/32. The Service Manager also would not rotate the tires at no charge even though they had obvously not been rotated in the car's life. Neither did he offer me a discount on a new set of tires. I provided negative feedback on the service survey and got excuses from the Customer Service Manager. It would be fun to see these two guys in a room together to try to out-excuse each other. A few weeks later I was back in the service department reporting sporadic AM reception and a metallic rattle in the exhause system. Response to exhaust issue was that they checked another 2010 GTI and it made the same noise. Also suggested that I listen to FM radio staions only. A few weeks later I noticed that the light in the driver's side visor did not work, which was missed in the Certification process. Trip one to the service department to get a new bulb, but it was not the bulb. Trip two diagnosed the condition as a bad visor which was ordered. Trip three replaced the visor but the lilght still did not work. Diagnosed the condition as a shorted wiring harness in the headliner which was ordered. Trip four installed the new wiring harness in the headliner. After service visit four noticed that the seat belt height adjusters were jammed. Service trip five repaired the seal belt height adjustor on the drivers side only. Will call tomorrow to schedule a sixth service visit to repair the damage stemming from the sloppy replacement of the headliner wiring harness. More

Our second car purchase from Westside. Overall, a completely satisfactory experience both times. We bought a premium product, in high demand, so a price cut was not in the cards. Overall, Mr. Bald completely satisfactory experience both times. We bought a premium product, in high demand, so a price cut was not in the cards. Overall, Mr. Baldwin was very prompt and helpful, true to his word and got us a better deal than we expected going in. More

I had a great experience with Helton. He was very knowledgable and took time with us. I never felt any pressure from him and he answered all of our questions and some we didn't know we had! He even c knowledgable and took time with us. I never felt any pressure from him and he answered all of our questions and some we didn't know we had! He even came in on his day off to get us the car a day earlier since it was more convenient for us. I appreciate his ability to make the not fun process of buying a car almost pleasant! More

Generally a vehicle purchase experience can be an uncomfortable experience. This was not the case. The sales person, James Baldwin, and the rest of the team at Luther Volkswagen were very accomodatin uncomfortable experience. This was not the case. The sales person, James Baldwin, and the rest of the team at Luther Volkswagen were very accomodating and worked with me to understand various options between purchasing and leasing to maximize my value. More

I spoke with Mr. Boucek via telephone and met with him following Saturday as planned. Having told him specifically of the vehicle I wanted, he was very prepared for my visit and had the specific vehicle a following Saturday as planned. Having told him specifically of the vehicle I wanted, he was very prepared for my visit and had the specific vehicle at ready for my inspection. He did not attempt to pressure me into another vehicle of greater price which would have irritated me greatly. We closed the deal quickly which is what I expected. Mr. Boucek was very knowledgeable, and possesses a gracious personality and professional demeanor that made me feel comfortable in purchasing a vehicle from Luther Volkswagen. The only down-side was having to wait two plus hours to complete 10 minutes worth of paperwork. However, it was a Saturday and the sales floor was busy. More

THIS WAS THE ONLY DEALERSHIP THAT HAD THE CAR I WANTED, ALL OTHER DEALERSHIPS WANTED ME TO WAIT UNTIL THEY COULD GET THE CAR. MR JAMES BALDWIN JR IS A CLASS ACT AND WOULD REFFER HIM TO EVERYONE. PLEASE DO ALL OTHER DEALERSHIPS WANTED ME TO WAIT UNTIL THEY COULD GET THE CAR. MR JAMES BALDWIN JR IS A CLASS ACT AND WOULD REFFER HIM TO EVERYONE. PLEASE DO YOUR HOMEWORK AND YOU WILL FIND OUT FOR YOURSELF THIS IS THE BEST VOLKSWAGEN DEALERSHIP IN THE STATE OF MINNESOTA More

First of all, i brought my car in for a routine recall notice. My appointment was for 930am, and I was told over the phone it would take no more than an hour. When I checked-in, I was told that the appo notice. My appointment was for 930am, and I was told over the phone it would take no more than an hour. When I checked-in, I was told that the appointments for the recall were taking around an hour and a half. Alan came over to tell me, with a smile, that the appointments have been taking two hours dye to the computer updates controlling the appointment. It would have been great if they were HONEST up front. I am now writing this at the two and a half hour mark. I guess I should be used to this, as previous appointments have NEVER been on time. One more thing, I overheard a woman on the phone upset about her routine oil change going over three hours. More

with out a doubt the most enjoyable car buying experience I have ever had. Nice informative no presure. They listen to my request and did what they could do. I had pretty defined list of "demands" or req I have ever had. Nice informative no presure. They listen to my request and did what they could do. I had pretty defined list of "demands" or request. I will be back to purchase from them again. Thanks Mora and Jim. Jim I still owe you lunch. Look forward to speaking to you guys again. Thanks alot. I truley believe we (my family) have friends at this dealership. Rick & Sue Sheldon More

We had a good experience with our purchase. We were at the dealership 3 times. Both used and new sides. We were met right away by a sales associate. We drove 4 different models before choosing. We felt co the dealership 3 times. Both used and new sides. We were met right away by a sales associate. We drove 4 different models before choosing. We felt confident with our decision and the financing portion went smoothly. We did receive a great demonstration of all the cars features as well before we drove away. More

I was a price-oriented buyer on a 2011 Jetta. They met the price I found at a dealer elsewhere. They also helped finalize the purchase paperwork quickly and did much of this online. I appreciated that sin the price I found at a dealer elsewhere. They also helped finalize the purchase paperwork quickly and did much of this online. I appreciated that since I was busy last week. Definitely less of a hassle factor at Luther in terms of the paper work. Bravo! More