Luther Westside Volkswagen

We are on our 3rd VW from Westside and have had more often than not have had great experiences. Brad Davidson has been our Sales person and Brett Baird is the Service guy I always go to and would highl often than not have had great experiences. Brad Davidson has been our Sales person and Brett Baird is the Service guy I always go to and would highly recommend both. Working with Brad has been a pleasant experience. He's very easy going and we never felt pressured to make a purchase or get us a vehicle or options we didn't want. He was also very accomodating to specific things we were looking for. Brett returns phone calls/messages/emails in a timely manner and is always very thorough in taking notes and listening to me as well as explaining fixes and other recommendations for work needing to be done. Both of them have always followed through with what they've told me they would do and I feel like a valued customer to them. I sill suggest that anyone buying a Volkswagon, seriously look into purchasing an extended warranty as the ones we've got have more than paid for themselves several times over and have made our owning experience MUCH better. They're fantastic vehicles and I enjoy driving mine everytime I get behind the wheel! More

I purchased a new 2010 Tiguan on December 22nd. This was by far my best experience purchasing a vehicle. This is my first Volkswagen, and Maura at Luther Westside Volkswagen made the entire experience enjo by far my best experience purchasing a vehicle. This is my first Volkswagen, and Maura at Luther Westside Volkswagen made the entire experience enjoyable. If you are in the market for a new VW make sure that you go to Luther Westside and ask for Maura! More

Excellent Service for my 100k check-up and Timing Belt Change. Was able to use my 5%+ off coupon for both services in one appt. Got a very nice loaner car free since I booked far enough ahead. Did a fre Change. Was able to use my 5%+ off coupon for both services in one appt. Got a very nice loaner car free since I booked far enough ahead. Did a free general overall maintenance check and everything looked good on the car so no other work required, yeah! More

I was impressed with the quality of vehicles, the knowledge of the staff, and their helpfulness. First learned about them on Cars.com and then went to their website. I would recommend this deale knowledge of the staff, and their helpfulness. First learned about them on Cars.com and then went to their website. I would recommend this dealership to others based on my experience of working with them. Merry Christmas and Happy New Year More

I emailed Maura friday night and got a reply back within 10 minutes. The next morning I went in and test drove a Volkswagen CC Sport, 3 hours later I supprised my wife with her new car. It all went very smo 10 minutes. The next morning I went in and test drove a Volkswagen CC Sport, 3 hours later I supprised my wife with her new car. It all went very smoothly and I couldn't be more satisfied with the service or the car. Thank you for your help Maura! More

Service was friendly, very informative, and helpful. I told Tom Juva exactly what I was looking for in a car and he helped me find that car. I have already told others to shop at Luther Westside Vollswage told Tom Juva exactly what I was looking for in a car and he helped me find that car. I have already told others to shop at Luther Westside Vollswagen. The service station also has great service!!! More

My wife and I just recently purchased a vehicle from Jim Stack at Westside VW. Jim was very easy to work with, and helpful to any questions that I had. Both him and the finance manager Charlie provided the Stack at Westside VW. Jim was very easy to work with, and helpful to any questions that I had. Both him and the finance manager Charlie provided the input I needed, and were not pushy in how they went through the sales processed with us. Most importantly the seemed to listen to what we wanted, which was appreciated. I would recommend this dealership, and will consider going back to them down the road again when a new vehicle is needed. More

I have had a few repairs done on my 2003 VW Beetle and the service was always up front about costs and need of repairs. They called me a few times to update me on the status of the repair and asked if I the service was always up front about costs and need of repairs. They called me a few times to update me on the status of the repair and asked if I wanted to take care of it before doing the repair. Also, they offered me a ride to and from work and even a complimentary vehicle during my service. I was suprised to find that they were even cheaper than the car repairman my family usually goes to. I think they are pretty competitive with most repair shops in the Twin Cities. When I purchased the used car, the convertible top was coming unsewn and one of the tires bulged after driving it for a week. They fixed both free of charge and said that my future business was more important than a few hundred dollars. I would recommend this dealer to anyone. More

Scheduled a 7am appointment online and dropped my vehicle off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop box before) and was told that it was checked in but they haven't started to work on it. I asked why and they said that when you schedule an "appointment" it doesn't mean that your car will be worked on at that time. They said that it only means that they will check you in at that time and they didn't know when they would start work on my car. I later found out that they didn't get to my car until later in the day because they were so backed up on repairs due to snow storm over the weekend and people had their cars towed there to be fixed. This tells me that they put other people without appointments in front of my scheduled appointment. If they had any understanding of what customer service was they would have contacted me to tell me that they wouldn't get to my vehicle until later in the day. Instead they left me in the dark and at their mercy. I have decided that I will never use this dealership again or recommend them to anyone that I know. I would rather pay someone to do the scheduled maintenance instead of taking my vehicle to Westside for the free scheduled maintenance. More

I was very upset with the entire process of even setting an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that th an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that they had to order some weather stripping for me and would call me when it came in. A month and 2 weeks had gone by and I found out they got the weather stripping 1 month ago and I never received a call or anything, meanwhile I was having to put up with a very annoying wind noise coming from my driver side door/ window with a brand NEW car!! Had my oil changed there two days ago and drove into the garage stall and got out of my car no one had said hello or even acknowledge me being there. Walked in to talk to a service advisor and there was only one, when he finally freed up after I had been standing there for 5-10 minutes he asked me "did you need help tonight" and I said I have an appointment for a simple oil change. "okay" he said "are the keys in the car?" I replied yes and he mentioned they would get it in right away. While I was sitting in the "VW Lounge" multiple people walked by and would make eye contact and not even say hello. Also while I was looking through their magazine selection all of the sudden I noticed there were at least 3 more service advisors and they were being very loud and obnoxious and unprofessional. Wish I could still receive the great service that I did at Carousel Audi in Golden Valley, MN especially with VW being the mother company of a lot of other great car manufactures you would figure it would start with them no matter weather their cars were thousands of dollars cheaper! Who knows maybe it will change, hopefully it does because I have a lot of upcoming services to do being that I drive about 3,500 miles a month. More