Luther Westside Volkswagen

Now that my car is out of warranty I will no longer have it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been cov it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been covered under the powertrain warranty. Yet I was charged almost $400 for this diagnosis and a tranmission fluid change, which was not part of the recommended maintenance. I understand that you pay a premium to have your car serviced at a dealer, but $30 for a quart of transmission fluid that retails for $14, plus $100 to diagnose and $200 to change the fluid are outrageous. The other parts/services were similarly overpriced. Brett is well versed in the "us-versus-them" game of dealer customer service. He was professional, but unsympathetic and made no effort toward service recovery to me even after I politely expressed my dissatisfaction. I like my car, but it is a Volkswagen, not a Bentley. They should keep this in mind when setting prices for parts and labor and dealing with customers. More

She was extremely helpful in understanding and implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded f implementing all of the options my car has. The purchasing process went very smooth, finance did a wonderful job and my expectations were exceeded from all aspects. I would definitely recommend this dealership and Michele. More

I was looking for a new or used vehicle in my price range. They worked very hard to find the right vehicle and they did. I am very happy with my purchase. My sales person was Michelle Pogue. The fi range. They worked very hard to find the right vehicle and they did. I am very happy with my purchase. My sales person was Michelle Pogue. The finance office was efficient at getting me signed out quickly with out being pushy. More

I bought a Jetta from this dealer ship 10 years back but the experience is regretted to till this date. It took almost 6 months for this dealer to get the Car I asked for. I asked for Jetta GLS VR6. It was the experience is regretted to till this date. It took almost 6 months for this dealer to get the Car I asked for. I asked for Jetta GLS VR6. It was not in stock and the sales person kept pushing me to take one from the lot and that too for higher price. The sales person too $500 in booking fee and would never follow up that I had to call to find the status. I booked the Car on June 2000 and took delivery on November 2000. On the final day of delivery I paid even more because the sales person said there was a steering audio control feature that came with it. My most recent visit to this dealer was on Oct 2010 for diagnosing and fixing a noise from the front of the car. The dealer fixed the wrong thing and charged almost $400. Driving out of the dealer I could hear the noise and I went back the next Morning and I could see from their face they screwed it up but won't agree or work on a deal to fix the issue. They play all kinds of gimmicks. Clever Service and Sales people they are. I would never again goto any Luther in twin cities. More

Very comfortable atmosphere and the sales person was not pushy at all. Great financing available for the vehicle I wanted. This is my second VW from this dealership and I have had a great experience both pushy at all. Great financing available for the vehicle I wanted. This is my second VW from this dealership and I have had a great experience both times. The dependability of my first VW convinced me to buy there again. More

Purchased a 2007 Audi A4 convertible with only 4,000 miles over the internet as we live 200 miles away. We had a trade and came together on a price sight unseen. We worked with Joe as a sales person he miles over the internet as we live 200 miles away. We had a trade and came together on a price sight unseen. We worked with Joe as a sales person he is the best we have ever worked with, and we have bought and sold a bunch of vehicles. This dealer ship is one of the best they go out of their way to make sure when you leave you are satisfied. More

We had a great experience at VW Westside. I bought a used Passat Komfort. I had two trades and they gave me a very fair trade in price. Jim Stack was second to none in customer service. Buying a veh used Passat Komfort. I had two trades and they gave me a very fair trade in price. Jim Stack was second to none in customer service. Buying a vehicle is a long process with lots of paperwork - and surprisingly, we didn't get impatient. Don't know why - maybe it was just the friendly atmosphere and confidence that things were moving along as quickly as humanly possible. Thanks to the folks at VW Westside - you did a great job. More

Had a wonderful experience and great help! And the most shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape th shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape than I thought - bought excellent tires that were cheaper than I thought, and my overall bill was a third of what I was expecting - which just never happens when your car isn't feeling so groovy. Thanks Westside!! More

It was a very pleasant experience purchasing a new used It was a very pleasant experience purchasing a new used car from Luther Westside VW The transaction went smoothly, from test drive, to cleanup or It was a very pleasant experience purchasing a new used car from Luther Westside VW The transaction went smoothly, from test drive, to cleanup or prep of the car, washing,filling it with gas, and signing the necessary documents for transfer of title along with registration with the state. I will recommend this dealership to my friends and co-workers. Paul Wenino More

Living over 200 miles from the closed Volkswagen dealership, it was our first expenience purchasing a car corresponding with a sales person over the internet and telephone. David Hartman acted like dealership, it was our first expenience purchasing a car corresponding with a sales person over the internet and telephone. David Hartman acted like a gentleman and treated us with respect. He answered all our questions and and explained items we did not even think to ask. He fulfilled all his promises. More