Luther Westside Volkswagen

The sales staff were very friendly. We enjoyed working with Carole as she was very informative, went through all the details we needed to know about our new Jetta. After buying our new car, she took us b with Carole as she was very informative, went through all the details we needed to know about our new Jetta. After buying our new car, she took us back to the service area where the staff was very helpful in giving us information about hitches for our new car. At no time was Carole pushy, demanding, or rude which we appreciated very much. She is an excellent representative of Luther Westside Volkswagen. She also called us the day after we bought our car to make sure we were enjoying our purchase. We will recommend Luther Westside (and especially Carole)to our friends. More

I just purchased my 3rd Volkswagen. My first two were purchased at Burnsville (Steve H. - I actually worked with you on my first one when I was 22 as a referral from Carolyn Svendsen). Since moving nort purchased at Burnsville (Steve H. - I actually worked with you on my first one when I was 22 as a referral from Carolyn Svendsen). Since moving north, I have been using Westside for the service on my Passat. I have not had good experiences. Also, we looked at replacing the vehicle 2 times over the course of the past 4 years and we were extremely frustrated with our experiences. The right car for us was on the lot at Westside (I purchased a 2009 w/7K), otherwise we would have taken our business to Burnsville even though we live in Plymouth. That being said - we had a good experiece working with Steve Broucek. He was knowledgable about the vehciles I drove (one was a Honda) and understood where I was with my shopping process during my first visit. He put me at ease by not pushing a sale as I was still doing my research. He answered all the questions I had over email (warranty, etc. and that was my preferred communication versus trying be pushy by calling). When we decided to move forward, he did was respectable during the negotiations process. I hope we have a better experience with this car than we did with the last (from service and reliability) so I can continue to be a life-long long VW driver! More

After doing some internet homework, I decided to visit Luther Westside to test drive one or more vehicles. The customer care and service was fast and professional. Once we made a decision on a car to pu Luther Westside to test drive one or more vehicles. The customer care and service was fast and professional. Once we made a decision on a car to purchase, the buying process went well, and we were able to drive away with the vehicle in a matter of a few hours. More

I had a very positive experirnce with Westside. Mr. Baldwin was prompt in getting me all information requested, and a prompt credit decision from VW. Once I had made my decision on the Jetta TDI, he wa Baldwin was prompt in getting me all information requested, and a prompt credit decision from VW. Once I had made my decision on the Jetta TDI, he was able to give me several models to choose from. I appreciated his quick response and professional approach. More

I just bought a 2010 Lincoln MKX with 21,000 miles. I thought the price was fair and I was treated professionally by Jim Stack the sales person. Overall it was a pleasant buying experience. Jim also rese thought the price was fair and I was treated professionally by Jim Stack the sales person. Overall it was a pleasant buying experience. Jim also researched having a roof rack installed. He obtained prompt answers to my questions and was on top of all aspects of the sale. More

Sold me a lemon that they said all problems fixed. Not so in the least. Car used 2 qts of oil in a month, bad shocks (which they said were checked and fine) brakes squeak etc. Walking on the lot no one great in the least. Car used 2 qts of oil in a month, bad shocks (which they said were checked and fine) brakes squeak etc. Walking on the lot no one greated me for a quite awhile. Took me for a test drive of several cars and acted like I wasn't a buyer. Boy was sales person surprised when I called HIM to buy it. I guess they don't think women actually buy their own cars or something! They offered to buyback my lemon but hid lower priced models from me and tried to sell me a car $7000 more than my lemon. Than a week later they actually had a car more in my budget and told me to hurry on in to look at it cuz it just got off the truck tonight. What a surprise when carfax showed they bought it 3 weeks ago. Wow weren't they doing me a favor. I was stuck between a rock and a hard place since I had to buy a car from them or they wouldn't give me my money back for the bad car. I can tell on Google reviews they had a large number of bad reviews which they had false good reviews made up to cover. Please don't ever go to this dealership. This had been my 3rd car from them and they treated me so poorly and unfair I will NEVER step a foot on their lot again. Also VWs very unreliable cars. If you buy one make friends with your service advisor. I know my advisors phone # by heart. More

Having just purchased a car over the internet sight unseen I can tell you that the folks at Luther West Side Volkswagen did a great job of dealing with me as a customer. Last Saturday I emailed them unseen I can tell you that the folks at Luther West Side Volkswagen did a great job of dealing with me as a customer. Last Saturday I emailed them a reply off of their web site for a car they had listed as a VW CPO qualified car (extended factory warranty). They responded within an hour and within two hours we agreed to a trade value on my car and had made a deal. I live in Kansas City so i'm 450 miles away. Yes, I did use their Car Fax link and found that to also be very helpful in deciding to buy the car. I had a lot of concern that the transaction would have problems or that the car was not as represented. But infact they car was as represented on their web site. They did everything they could to get me in and out in a timely manner and never at any time did they try to up sell or push anything that I didn't need. They sold their vehicle to me for the agreed trade price and they accepted my vehicle for trade. Mike Tode followed up with me several times and in my view is a consumate sales professional. More

PLEASE READ BEFORE YOU CONSIDER HAVING WORK DONE WITH LUTHER WESTSIDE VW. I have been to Luther Westside several times to service my 2001 Passat and always felt like the repairs were a little pricey. Thi LUTHER WESTSIDE VW. I have been to Luther Westside several times to service my 2001 Passat and always felt like the repairs were a little pricey. This past time (which will be my last), I brought my car in because the engine light was on. According to them, I needed a new alternator, some timing belt, and a cap for something that needed to be replaced. Estimate: $1,345...$695 for just the alternator to be repaired! I picked up the car, brought it to a smaller shop and they took care of EVERYTHING (keep in mind they had the work order from Luther, so they made the same repairs) for $645. THAT'S HALF THE PRICE...and less than Luther was going to charge me for just the alternator. Take your car to the Volkswagen Man in north Minneapolis (www.vwman.org) unless you have money to burn on those Luther idiots. More

Eighteen months ago, I had warranty work done because I noticed that after driving on the highway for extended periods, my rear wheels were getting super hot & had the smell of burning steel. They replaced noticed that after driving on the highway for extended periods, my rear wheels were getting super hot & had the smell of burning steel. They replaced the calipers and had to adjust the parking brakes. No one told me what condition the rotors and pads were and I assumed everything was fine. Well, here we are at the 30k service, and I already need new rear brakes; as expected, the front brakes are doing just fine. Not surprisingly, the rear brakes that need replacing are the same ones that had the warranty work done. When I explained this to their customer service manager, I got nothing but excuses from his "excuse bag". First he blamed it on the fact that I only put 5000-6000 miles annually ... "you don't drive often enough so the rotors start to rust and this creates more friction". A complete fabrication since it's not like my car sits unused for 2 weeks at a stretch. Or, it's normal for rear brakes to wear out before the front ... another lie. Then he tried to tell me that it's normal for the wheels to be hot after driving on the highway for 1-2hrs. And so it went. Then they wanted to charge me $500 for the brake job. I was referred to another VW specialist, and it's going to cost me $270. Good ridance! More

(I am honestly am not hard to please) I can’t tell (I am honestly am not hard to please) I can’t tell you how disgusted I was as the salesperson talked down to ‘me’ their perspective customer. Recentl (I am honestly am not hard to please) I can’t tell you how disgusted I was as the salesperson talked down to ‘me’ their perspective customer. Recently my wife and I decided to buy new cars. She got an Acura RL. For me I thought it would be appropriate to consider a used vehicle. That’s when I met Kip (sp?). After battling traffic and going out of my way to visit West Side VW, I was immediately asked to make a decision whether I was going to buy or not - on the spot. At this point the opportunity to open the driver’s door hadn’t presented itself – hence I hadn’t even seen the interior of the car. I went out of my way to see a used Phaeton priced around $48,xxx, my landscaping cost more than that. Someone needs to pull their head out of their asphalt and understand why they’ve been asked to stand around and assist customers. Salespeople should be allowed any opportunity to redeem themselves after a stupid comment but the sales-less individual allowed me to walk right off the lot with no further consult. My shopping experience was absolutely disappointing. I thought it would be appropriate for readers like you to know the kind of sales attitude I encountered at West Side VW. There is obviously a sales perception at this facility that a certain number of customers visit for a joy ride, although many don’t. Specifically because of this I’ll never be back. After reading the other reviews associated with mine I realize Kip did me a favor! THANKS KIP!! More